DC
Project Manager at Duke Health managing key health transformation initiatives. Leading projects, tracking performance metrics, and collaborating across departments for improved outcomes.
About the role
- Define project charters, objectives, and success criteria in alignment with TMGM’s business and compliance strategy.
- Assess project feasibility, budget, and resources.
- Identify stakeholders across operations, marketing, IT, security, and compliance.
- Develop detailed project plans with scope, deliverables, timelines, and KPIs.
- Set up governance frameworks, steering committees, and reporting structures.
- Define and manage budgets, vendor contracts, and resourcing models.
- Establish data and security compliance checkpoints in project plans.
- Lead cross-functional teams across CRM, data engineering, marketing, and security.
- Manage integrations between CRM, trading platforms (MT4/MT5), and internal apps.
- Ensure that operational, marketing, and customer data workflows are delivered securely.
- Track deliverables to ensure adherence to scope, time, and quality.
- Proactively identify risks, dependencies, and bottlenecks; implement mitigation strategies.
- Maintain project dashboards and executive reporting for real-time visibility.
- Monitor vendor performance and ensure SLA compliance.
- Oversee testing and quality assurance processes for system rollouts.
- Ensure formal project closure, documentation, and knowledge transfer.
- Conduct post-implementation reviews to capture lessons learned.
- Validate that business, data, and security objectives were fully met.
- Design and implement change management strategies to support adoption of new systems/processes.
- Lead communication, stakeholder engagement, and training plans.
- Measure adoption and usage of new systems, adjusting strategies where needed.
- Identify gaps and inefficiencies in CRM, marketing data, and customer data workflows.
- Drive automation and standardization initiatives to enhance efficiency.
- Promote best practices in Agile delivery and hybrid enterprise frameworks.
Requirements
- Bachelor’s or Master’s degree in Business, IT, or related field.
- 6–8 years of experience managing both large-scale transformation programs and smaller tactical projects.
- Proven track record in CRM, customer/marketing data, and enterprise platform projects.
- Knowledge of data governance, privacy regulations (GDPR, ASIC, APRA CPS 234), and security frameworks.
- Strong skills in project management methodologies (Waterfall, Agile, Hybrid).
- PMP / PRINCE2 certification required; Prosci or equivalent Change Management certification preferred.
- **Preferred Skills**
- FinTech or financial services project experience (e.g., trading systems MT4/MT5).
- Familiarity with cloud platforms and enterprise architecture (AWS, GCP, Azure).
- Strong cross-border and multicultural team management skills.
Benefits
- Hybrid working arrangement - 1-2 Days WFH
- Opportunities for enriching career growth, including exposure to regional contexts
- Complimentary snacks and beverages available in the office pantry
- Healthcare coverage (medical, dental, optical), gym benefits
- Flexibility in smart casual dress code
- Young, vibrant and open work culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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