Contact Center Program Manager responsible for overseeing technology deliverables while collaborating with business teams. Ensuring alignment with strategic goals and delivering positive outcomes for Fidelity.
About the role
- Immigration Project Manager driving successful planning and execution of projects at Greenberg Traurig. Collaborating with cross-functional teams and managing project portfolios for operational excellence.
Responsibilities
- Driving the successful planning and execution of complex projects that benefit the Immigration practice
- Working with cross-functional teams, including IT, various business operations teams, and stakeholders
- Managing multiple projects from inception to completion, ensuring alignment with Firm strategy and operational excellence
- Supporting portfolio-level initiatives, collaborating with project sponsors and owners to deliver measurable results and meet KPIs
- Defining project objectives, scope, schedule, and budget in partnership with project sponsors
- Leading and directing geographically dispersed project resources
- Managing the intake, triage, and prioritization of all new Immigration projects
- Reporting status on all projects in the portfolio including priority
- Communicating project status, risks, and issues to leadership
- Facilitating stakeholder meetings, training sessions, and team engagements
- Coordinating technology systems, AI tools, and process improvement initiatives
- Participating in client requirements discussions and documenting requirements
- Applying sound change management methodologies
- Establishing metrics and reporting mechanisms to evaluate project effectiveness
Requirements
- At least 5 years overall project management responsibility
- client-facing management consulting or law firm experience a major plus
- Project Management Professional Certification preferred
- Paralegal certification or Immigration Clerk experience is a significant plus
- Extensive experience leading through all phases of the project lifecycle (initiation through closure)
- Experience managing multiple project types, including feasibility studies, opportunity assessments, business case development, RFP/vendor selection, custom in-house builds, process improvements, etc.
- Skilled in translating business requirements into technology solutions, including evaluating, selecting, and deploying technology platforms and AI tools
- Strong analytical skills with the ability to interpret data, measure results, and optimize technology and AI project outcomes
- Successful track record managing multiple projects simultaneously
- Experienced in change management, particularly in digital transformation and AI adoption initiatives
- Effective communicator with experience presenting complex concepts to senior management and staff
- Advanced proficiency in Microsoft Excel, PowerPoint, Visio, and Project
- Solid understanding of AI concepts (machine learning, natural language processing, automation) as applied in professional services
- Deep knowledge of immigration case management systems (e.g., INSZoom, LawLogix, or Tracker) and project management tools
Benefits
- competitive compensation
- excellent benefits package
- opportunity to work within an innovative and collaborative environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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