Localization Project Manager ensuring high - quality content delivery across global markets. Managing agile projects and optimizing localization processes for Hostinger's growth.
About the role
- Lead Behavioral Health project delivery and Customer Success operations at ComPsych. Manage teams, systems, and cross-functional initiatives to ensure customer impact and revenue.
Responsibilities
- Provide oversight for initiatives requiring project management impacting the Behavioral Health Product and Customer Success team
- Develop relationships and ensure excellent service delivery to all customers
- Work on complex projects that impact revenue
- Participate as a member of the leadership team and act as a mentor to colleagues
- Provide expert knowledge in project management while leading a team of administrative staff
- Delegate tasks, coach, and guide the team to maintain efficiency and quality standards
- Prioritize and complete projects identified by Behavioral Health leadership with focus on customer impact and revenue
- Support and provide input around initiatives to drive efficiency and effectiveness within Behavioral Health or ComPsych
- Create, maintain, and manage all content within Behavioral Health systems as central repository for policies, procedures, and educational resources
- Lead and coordinate health fair season initiatives including logistics, materials, giveaways, and representation requests
- Oversee and maintain ownership of the company’s online platform tool
- Maintain the Customer Success department calendar, curriculum, and meeting operations
- Manage activation of customer access delivery modalities (chat, online scheduling, waitlist scheduler, other systems)
- Serve as owner, complier, and auditor for critical tracking tools including retention lists, upsell tracking, termination tracking, and account health records
- Act as liaison to resolve system-related issues (inaccurate plan design, missing employee counts, mismatched records between systems)
- Build and maintain cross-departmental relationships to drive key projects with minimal leadership support
- Establish credibility with business leaders and act as subject matter expert on Behavioral Health product
- Set expectations for project delivery, drive to 100% of deliverable dates met, and develop clear project plans
- Mentor other project managers and support resources
- Perform other duties as assigned
Requirements
- Bachelor’s degree required
- 1-2 years of project management experience required
- 1-2 years of supervisory experience preferred
- Must have strong critical thinking skills, and attention to detail
- Strong experience managing complex projects with multiple stakeholders
- Must be able to communicate effectively both verbally and in writing to a diverse group of people
- High level of organizational aptitude and attention to detail
- Strong skills in Microsoft Office Suite required
- Self-starter with ability to multi-task and work autonomously
Benefits
- Full benefits package
- Paid Time Off (PTO)
- medical
- dental
- vision
- 401(k) with match
- robust EAP
- wellness program
- and much more
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