Manage and strengthen the support and rostering systems that power Khan Academy India’s state programs, with a lens of accuracy, compliance, and long-term financial sustainability
Liaison with Khan Academy International and relevant product and engineering teams to inform product roadmap and resolve technical issues
Program support: implement processes and procedures to contribute to overall operational efficiency of the Schools team
Project management: coordinate and support new initiatives/projects within the team/organization, ensuring efficient and timely execution
Strategic support to Head - Government Partnerships and Programs: act as point of contact assisting communication, information dissemination, coordination, research, and materials for program planning and implementation
Requirements
Motivated by the Khan Academy mission
8+ years of experience in one or more of the following areas: system operations, program operations, Chief of Staff — ideally in an education/edtech context
Operational strength in systems setup, logistics, and troubleshooting, with experience managing large datasets or education platforms
Proven ability to work cross-functionally with engineers, product teams, and educator
Strong team management, project management and organizational skills, with the ability to juggle multiple workflows in a fast-paced environment
Excellent written and verbal communication skills, with a talent for translating technical concepts for non-technical audiences
Comfort with ambiguity and a bias toward action; you enjoy building and iterating in evolving contexts
A collaborative and entrepreneurial mindset, eager to contribute and coordinate effectively with diverse partners
High level of professionalism, discretion, and integrity when handling sensitive information
Proficiency in relevant software tools such as Microsoft Office Suite, Google Suite, Slack, project management platforms, and communication tools
Comfortable relocating to Delhi/Gurgaon and working out of the office 2 days a week
Benefits
Competitive salaries
Remote-friendly workplace, Flexible schedules
Health and wellness benefits
Paid time off and parental leave
Job title
Senior Program Manager, Implementation Strategy and Operations
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