Hybrid Senior Product Service Field Engineer – Electric Power Products

at Caterpillar Inc.

• Job title: Senior Product Service Field Engineer – Electric Power Products
• Job type: Full Time
• Experience level: Senior
• Salary: $126,000 - $189,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Griffin, United States

About the role

• Senior Product Service Field Engineer providing technical support and troubleshooting for Electric Power products. Leading investigations and developing corrective actions with Caterpillar's Electric Power Division team.

Responsibilities

• Make regular visits to customer sites to provide technical support, troubleshooting and complex issue resolution for Electric Power product and systems.
• This can include performing site testing, troubleshooting and validation of product improvements.
• Train and assist Caterpillar dealer personnel and others in troubleshooting complex product issues.
• Provide leadership, deep technical expertise and on-site support to CPI projects.
• This will include development and execution of interim and permanent corrective actions as part of a wider team including engineering, manufacturing, quality, suppliers, and commercial teams.
• Evaluate product and processes to identify defects in manufacturing and design.
• Modify designs to maximize production efficiency and product quality.
• Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
• Write technical specifications and instructions to ensure product quality and performance.
• Track and manage the status of projects from inception to release.

Requirements

• Extensive experience and knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Extensive experience and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Extensive experience and knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Extensive experience and knowledge of electric power generation systems and applications; ability to develop and provide solutions to significant technical challenges.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement * These benefits also apply to part-time employees