Hybrid Senior Product Manager, Vehicle Care Service

at Ford Motor Company

• Job title: Senior Product Manager, Vehicle Care Service
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dearborn, United States

About the role

• Senior Digital Product Manager at Ford designing tools for dealers' service efficiency. Leading product strategies to enhance customer experience and operational transparency.

Responsibilities

• Define the strategic vision and roadmap for dealer facing products that enable faster diagnostics, transparent repair status and proactive service experiences.
• Translate dealer and customer needs into actionable product requirements, leading the delivery of high impact tools and platforms that track unified case management, performance metrics and SLA adherence.
• Drive experimentation, learning and continuous improvement through data driven decision making and cross functional alignment.
• Balance near term operational needs with long term platform strategy, ensuring scalability and interoperability across Ford’s global service ecosystem.
• Develop strong working relationships with regional teams, understanding nuances across retail and commercial service operations, systems and products.
• Represent vehicle care service in executive and cross organizational reviews, influencing priorities and investment decisions.

Requirements

• Bachelor's degree required.
• 5-7+ years of product management experience in the technology industry.
• Proven ability to effectively utilize Jira for agile project management, including sprint planning, issue tracking, and reporting.
• Domain knowledge across integrated hardware/software products, autonomy, or consumer-facing digital products. The ideal candidate will have a strong understanding of the hardware and software systems required to bring consumer products to market in these sectors.
• Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends; excellent problem-solving, organizational and analytical skills.
• A deep passion for your customers, their needs, and for building/shipping products to meet these needs.
• Successful product launch experience in a matrix organization and demonstrated ability to manage multiple products in production and their backlogs.
• Strong leadership and communication skills to manage stakeholders across the organization, including strong documentation skills.
• Strong data analysis skills.
• Familiarity with Agile Software Methodologies.
• Curiosity around new technologies and a strong desire for continued learning.
• Proficiency in Microsoft Office Suite.
• Even better, you may have...
• Bachelor’s Degree in Computer Science, Engineering, or Business.
• Embedded software expertise.
• Experience using Figma for collaborative design workflows, including version control and feedback integration.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.