Head of Method and Tooling responsible for transformation methodologies and standards at a talent consultancy in the insurance sector. Leading continuous improvement efforts and stakeholder collaboration.
About the role
- Senior Digital Product Manager at Ford designing tools for dealers' service efficiency. Leading product strategies to enhance customer experience and operational transparency.
Responsibilities
- Define the strategic vision and roadmap for dealer facing products that enable faster diagnostics, transparent repair status and proactive service experiences.
- Translate dealer and customer needs into actionable product requirements, leading the delivery of high impact tools and platforms that track unified case management, performance metrics and SLA adherence.
- Drive experimentation, learning and continuous improvement through data driven decision making and cross functional alignment.
- Balance near term operational needs with long term platform strategy, ensuring scalability and interoperability across Ford’s global service ecosystem.
- Develop strong working relationships with regional teams, understanding nuances across retail and commercial service operations, systems and products.
- Represent vehicle care service in executive and cross organizational reviews, influencing priorities and investment decisions.
Requirements
- Bachelor's degree required.
- 5-7+ years of product management experience in the technology industry.
- Proven ability to effectively utilize Jira for agile project management, including sprint planning, issue tracking, and reporting.
- Domain knowledge across integrated hardware/software products, autonomy, or consumer-facing digital products. The ideal candidate will have a strong understanding of the hardware and software systems required to bring consumer products to market in these sectors.
- Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends; excellent problem-solving, organizational and analytical skills.
- A deep passion for your customers, their needs, and for building/shipping products to meet these needs.
- Successful product launch experience in a matrix organization and demonstrated ability to manage multiple products in production and their backlogs.
- Strong leadership and communication skills to manage stakeholders across the organization, including strong documentation skills.
- Strong data analysis skills.
- Familiarity with Agile Software Methodologies.
- Curiosity around new technologies and a strong desire for continued learning.
- Proficiency in Microsoft Office Suite.
- Even better, you may have...
- Bachelor’s Degree in Computer Science, Engineering, or Business.
- Embedded software expertise.
- Experience using Figma for collaborative design workflows, including version control and feedback integration.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Job title
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