FA
Associate Product Manager handling the Fulfillment process at Farfetch. Collaborating with engineering and stakeholders to enhance product strategies and operational success.
About the role
- Own Treatment Journeys
- Design and optimize flows that guide members seamlessly from signup to successful treatment initiation across current offerings
- Continuously monitor journey performance and identify opportunities to improve conversion, adherence, and satisfaction
- Build scalable frameworks for onboarding and activation that can be extended to support a growing pipeline of treatments
- Partner with clinical and operational teams to ensure new journeys are safe, compliant, and easy to adopt
- Reduce friction and drop-offs by making medical, operational, and regulatory requirements transparent and user-friendly
- Improve how members manage their treatments, handle renewals, and interact with care teams
- Define and own KPIs around acquisition, activation, adherence, and retention
- Use experimentation (A/B testing, funnel analysis) and user insights to guide roadmap decisions
- Partner with Engineering and Design to deliver thoughtful, member-first product experiences
- Advocate for members’ needs in all product planning and decision-making
Requirements
- 6+ years of product management experience in consumer-facing products, ideally healthcare or other regulated industries
- Demonstrated success improving onboarding, activation, or consumer journey experiences
- Strong analytical and data-driven decision-making skills; expertise with A/B testing and funnel optimization
- Skilled communicator who can influence and collaborate with cross-functional teams
- Proven ability to define product vision, strategy, and roadmap while driving execution
- Comfortable working with complexity, regulation, and ambiguity in fast-growing environments
Benefits
- dental and vision care
- extended health care coverage
- disability insurance
- life insurance
- paid time off, including vacation days
- Group Retirement Savings Plan (GRSP)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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