Hybrid Senior Product Manager, Subscriptions

at Crypto.com

• Job title: Senior Product Manager, Subscriptions
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hong Kong

About the role

• Product Manager driving subscription initiatives to enhance customer lifetime value. Collaborating with cross-functional teams to develop innovative membership offerings and improve revenue streams.

Responsibilities

• Own the end-to-end strategy, P&L, and success metrics for all subscription and membership offerings.
• Define, execute, and analyze A/B tests across pricing, feature gating, trial periods, and payment flows to continually improve conversion and retention metrics.
• Create and maintain the team’s roadmap, milestones, and dependencies with strategic priorities in mind.
• Design, test, and launch new tiered subscription models, promotional offers, and loyalty programs to drive enrollment and reduce churn.
• Analyze subscription performance data to identify growth opportunities and inform roadmap prioritization.
• Define features, write product specifications, facilitate user studies, manage the backlog, and ultimately ship products/features in a timely manner.
• Create and maintain the team’s roadmap, milestones, and dependencies with strategic priorities in mind.

Requirements

• Proven ability to manage subscription economics, including defining KPIs like LTV:CAC and measuring the impact of pricing and feature changes.
• Strong technical understanding of payment gateways, recurring billing platforms (e.g., Stripe, Zuora), and integration requirements.
• A data informed work style, viewed through a compassionate lens of the user.
• A passion for building delightful customer facing products and experiences.
• Experience shipping and iterating on successful Software or Financial products at scale.
• The ability to collaborate well with designers, engineers, QA, Marketing, compliance, growth.
• Bachelor's degree or equivalent experience.
• With domain knowledge in the subscription economy, loyalty programs, or direct experience managing products with a significant recurring revenue component are preferred.

Benefits

• Competitive salary
• Medical insurance package with extended coverage to dependents
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
• Work Perks: crypto.com visa card provided upon joining