Product Owner specializing in WhatsApp and AI for educational clients at CI&T. Responsible for revenue generation and customer engagement through conversational solutions.
About the role
- Product Manager driving product backlog and strategy at Webmotors automotive platform. Leading cross-functional teams to enhance customer experience with innovative solutions.
Responsibilities
- Build and define the product backlog based on Business Cases (BCs) and expected outcomes.
- Propose success KRs associated with your product to guide the development backlog.
- Create and update business rules documentation.
- Build BCs that demonstrate the expected outcome of an idea/hypothesis to be prioritized in Upstream.
- Monitor the Upstream process end-to-end, ensuring your hypothesis was correctly implemented and is delivering the expected results according to the BC.
- Monitor daily dashboards: NPS, sales funnels, product indicators, and squad metrics (Upstream/Downstream, Throughput, Lead Time, Incidents, Story Points) - Dashboard under construction.
- Serve as guardian of agile rituals within the squad.
- Lead inceptions and identify new solution opportunities.
- Manage the opportunity tree in synergy with the triad.
- Ensure product execution meets the defined requirements and deadlines.
- Prioritize product evolution: fixes, foundation work and features together with squad TLs.
- Act as the voice of the customer within the squads (visit customers, work with new product initiatives (NPs) and the commercial team, monitor insights from customer support teams).
- Prepare materials for committees and other meetings.
- Document learnings and evidence that may be useful for other solutions.
- Communicate backlog progress and evolutions to stakeholders.
- Monitor competitors, the market and customer visits to generate business insights.
- Support mentoring and development of junior Product Managers.
- Build synergy with stakeholders to drive product evolution.
- Lead experiments to validate hypotheses, record and share learnings for product evolution.
Requirements
- Hands-on (ensure execution of strategy and roadmap)
- Proactive ownership and leadership
- Strong communication skills to interact across areas
- Good organization and time management
- Eagerness to learn and continuously improve
- Creativity to propose new initiatives and curiosity to go beyond current models
- Resilience
- Empathy
- Collaboration with multidisciplinary teams, combining skills to solve customer/user problems
- Flexibility and ability to adapt in adverse scenarios
- Negotiation and influencing skills within teams
- Sense of urgency to act on unforeseen events
- Results-oriented with the ability to set clear objectives for the squad
- Proactivity and strong team spirit, especially within the triad between PM, PD and Tech
- Proven prior experience working as a Product Manager
- Advanced or fluent English (considered a plus)
- Experience working in companies within the segment (considered a plus)
- Technical knowledge such as Node.js, APIs (REST / GraphQL / gRPC), Kafka, RabbitMQ, Kubernetes and cloud (considered a plus)
Benefits
- 💵 Annual bonus based on your performance
- 🏥 Medical insurance
- 🏥 Dental insurance
- 🍽️ Meal allowance
- 🛒 Food allowance
- 👶 Childcare assistance (nursery or nanny support)
- 👨👧 Extended maternity and paternity leave, including in cases of adoption
- 💰 Advance payment of the 13th salary (annual bonus) in May for employees who were with us as of 12/31 of the previous year
- 🎉 Birthday day off: one day off to celebrate as you wish
- 💪 Gympass and TotalPass: for physical and mental health care
- 💼 Life insurance
- 💡 PAP – Personal Support Program (Auster): free support in psychology, nutrition, nursing, social work, legal and financial services
- 🎟️ SESC credential: access to leisure, culture, health programs and more
- 🏷️ Santander partnerships: discounts on travel, restaurants, theaters, cinemas, gyms and more
- 🚘 70% discount to advertise your car on Webmotors' website
- 🌟 Top Referral Program: refer talents and be recognized/rewarded if they are hired and pass the probation/experience period
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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