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Phoenix GroupUser Experience Consultant
User Experience Consultant in the Colleague Experience team at Phoenix Group. Deliver innovative solutions and enhance user experiences within the People Function.
CT
Hybrid Senior Product Designer – Practice Areas
Posted last month
About the role
- Own the design strategy and execution for practice area expansion, defining seamless end-to-end workflows for how legal work gets done–from intake to resolution.
- Collaborate cross-functionally with Product, Engineering, and AI teams to build smart, scalable systems that support a wide range of practice areas and firm types.
- Leverage user research and real-world data to understand practitioner needs and design solutions that simplify, automate, and elevate their daily work.
- Contribute to our design system and foundational UX patterns to ensure consistency, accessibility, and performance across our growing platform.
- Coach and mentor designers, sharing your expertise in complex systems design, prototyping, and storytelling.
- Champion accessibility and inclusion, ensuring every lawyer, staff member, and client can access the tools they need to succeed
Requirements
- 6+ years of product design experience, ideally within SaaS or enterprise software.
- Proven success designing for complex, high-impact domains such as workflow tools, or automation.
- Strong UX craft across research, data analysis, interaction, visual design, and prototyping (we use Figma).
- Solid orientation in service and systems design, with experience mapping, automating, and optimizing collaborative workflows.
- Experience experimenting with AI/ML solutions, or designing for automation, personalization, or intelligent workflows.
- Deep understanding of accessibility standards (WCAG) and inclusive design.
- Excellent communication and stakeholder management skills.
- Enthusiasm for mentorship, collaboration, and continuous learning.
- Nice to have: Experience working in the legal industry or legal tech.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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