Digital Channel & User Experience Specialist enhancing customer experience across postal service channels. Supporting accessibility compliance and optimizing customer interaction processes in postal services.
About the role
- Senior Product Designer working on products that power critical infrastructure globally. Driving design strategy and user experience for a growing SaaS platform.
Responsibilities
- Partner closely with PMs, engineers, and cross-functional stakeholders to shape features from concept through delivery
- Bring strong visual and interaction design skills and back it up with thoughtful reasoning and rigorous research
- Take ownership of core user experiences, ensuring they are simple, scalable, and delightfully usable
- Conduct end-to-end research to inform product decisions and validate design directions
- Push the quality bar through detailed, accessible, and developer-ready design deliverables
- Stay curious and scrappy—constantly learning, testing new tools (including AI), and shipping iteratively
- Contribute to the evolution of our design system, helping improve visual consistency and UX standards
Requirements
- Portfolio includes B2B product design with measurable impact (e.g., ARR growth, user retention, engagement)
- Demonstrates a structured and thoughtful design process from discovery to delivery
- Familiarity with Salesforce or similar enterprise platforms is a plus
- Can self-lead projects with minimal oversight and high accountability
- Regularly experiments with new tools and technologies, including AI
- Has built personal or experimental projects leveraging AI and emerging technologies
- Incorporates qualitative and quantitative research throughout the design process
- Can adapt research rigor to timelines while ensuring actionable insights
- Has tackled ambiguous problems using research as a strategic tool
- Experience conducting on-site research or overcoming access limitations with proxies
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