Systems Engineering Lead responsible for lifecycle of agile development systems at Defense. Collaborating for the Advanced Battle Management System’s Digital Infrastructure.
About the role
- Senior Engineer supporting and maintaining the NICE CXone platform with technical expertise. Handling configurations, installations, and troubleshooting for optimal customer engagement technologies.
Responsibilities
- Install, configure, and maintain VMware and OpenShift clusters on-premises.
- Configure, manage and troubleshoot the NICE CXone platform and modules.
- Support and optimize omnichannel environments, including voice, chat and email channels.
- Identify and resolve call flow and agent-related issues.
- Manage and maintain dial plans and call routing logic.
- Engage with NICE Community for case management and resolution tracking.
- Collaborate closely with internal teams and stakeholders to align technical implementations with business objectives.
Requirements
- Strong verbal and written communication skills
- Proven ability to operate effectively in a fully remote environment
- Comfortable collaborating within a Microsoft Teams ecosystem
- A proactive self-starter with strong problem-solving abilities and attention to detail
- Experience with Nexidia Advanced Analytics
- Familiarity with IEX Workforce Management (WFM) integrated with CXone
- Advanced scripting within NICE CXone
- Knowledge of ServiceNow for ITSM
- Proficiency in Jira for project tracking and task management
Benefits
- Flexibility: Hybrid Work Model
- Income Protection Insurance & Salary Continuance
- Generous Bereavement & Compassionate leave
- Private Health Insurance discount
- Primary & Secondary Paid Parental leave
- Death & TPD Insurance
- Discounts on fitness clubs, travel and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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