Hybrid Senior NICE Contact Center Systems Engineer

Posted last month

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About the role

  • Install, configure, and maintain VMware and OpenShift clusters on-premises.
  • Configure, manage and troubleshoot the NICE CXone platform and modules.
  • Support and optimize omnichannel environments, including voice, chat and email channels.
  • Identify and resolve call flow and agent-related issues.
  • Manage and maintain dial plans and call routing logic.
  • Engage with NICE Community for case management and resolution tracking.
  • Collaborate closely with internal teams and stakeholders to align technical implementations with business objectives.

Requirements

  • Strong verbal and written communication skills
  • Proven ability to operate effectively in a fully remote environment
  • Comfortable collaborating within a Microsoft Teams ecosystem
  • A proactive self-starter with strong problem-solving abilities and attention to detail
  • Experience with Nexidia Advanced Analytics
  • Familiarity with IEX Workforce Management (WFM) integrated with CXone
  • Advanced scripting within NICE CXone
  • Knowledge of ServiceNow for ITSM
  • Proficiency in Jira for project tracking and task management

Benefits

  • Flexibility: Hybrid Work Model
  • Income Protection Insurance & Salary Continuance
  • Generous Bereavement & Compassionate leave
  • Private Health Insurance discount
  • Primary & Secondary Paid Parental leave
  • Death & TPD Insurance
  • Discounts on fitness clubs, travel and more!

Job title

Senior NICE Contact Center Systems Engineer

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridAustralia

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