Sr Microsoft Systems Engineer providing comprehensive infrastructure support. Engaging in incident resolution and oversight with a focus on enterprise IT solutions.
Responsibilities
Provide 24/7/365 monitoring of all infrastructure assets and respond and escalate accordingly
Provide oversight, remote and on-site support until the incident is resolved
Provide root cause and mitigation analysis post-incident within 24 hours
Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc.
Meet or exceed Service Level Agreements
Provide change management control, event collation and analysis, quality assurance and regression verification, impact analysis, and documentation prior to all additions, modifications, or removal activities, including any end-of-life (EOL) actions
Provide virtual desktop image support
Provide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applications
Deploy and support customer facing peripheral device infrastructure, including, but not limited to: Zero / Thin Client Management and AirWatch Mobile Device Management
Support/troubleshoot/update/monitor the health of the ADFS and Web Proxy servers that provide authentication for Office 365, and the ADFS server that provide authentication to enterprise applications
Support/troubleshoot/update/monitor the health of the Enterprise Vault infrastructure and ensure access to the archived data
Support/troubleshoot access issues to the Office365 infrastructure and any security or message delivery failures
Support/troubleshoot/update/monitor the health of the Good Enterprise Mobility service; troubleshoot any client connectivity issues and monitor
Support Android based mobile phones and tablets to include OS image development, troubleshooting, provisioning, upgrading, application research and deployment, security testing and software pushes
Requirements
Bachelor’s degree in IT or related field.
10 years’ experience designing, implementing, and troubleshooting enterprise class information technology systems.
Current MCSE Certification with strong experience implementing and troubleshooting Windows, Active Directory, Microsoft SQL, Exchange/Office 365, Certificates and smart cards, and supporting services including DNS, DHCP, OS patching including SCCM and Kace, monitoring systems including Solar Winds and certificate authorities.
Benefits
Inclusive and supportive work environment
Competitive compensation package
Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
Medical, dental, vision, 401(K) with company match
Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
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