Senior Business Systems Analyst focusing on Oracle Revenue Management Cloud Service. Ensure reliability and scalability of critical systems while collaborating with technical teams.
UA
Hybrid Senior Microsoft Systems Engineer
Posted 6 months ago
About the role
- Sr Microsoft Systems Engineer providing comprehensive infrastructure support. Engaging in incident resolution and oversight with a focus on enterprise IT solutions.
Responsibilities
- Provide 24/7/365 monitoring of all infrastructure assets and respond and escalate accordingly
- Provide oversight, remote and on-site support until the incident is resolved
- Provide root cause and mitigation analysis post-incident within 24 hours
- Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc.
- Meet or exceed Service Level Agreements
- Provide change management control, event collation and analysis, quality assurance and regression verification, impact analysis, and documentation prior to all additions, modifications, or removal activities, including any end-of-life (EOL) actions
- Provide virtual desktop image support
- Provide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applications
- Deploy and support customer facing peripheral device infrastructure, including, but not limited to: Zero / Thin Client Management and AirWatch Mobile Device Management
- Support/troubleshoot/update/monitor the health of the ADFS and Web Proxy servers that provide authentication for Office 365, and the ADFS server that provide authentication to enterprise applications
- Support/troubleshoot/update/monitor the health of the Enterprise Vault infrastructure and ensure access to the archived data
- Support/troubleshoot access issues to the Office365 infrastructure and any security or message delivery failures
- Support/troubleshoot/update/monitor the health of the Good Enterprise Mobility service; troubleshoot any client connectivity issues and monitor
- Support Android based mobile phones and tablets to include OS image development, troubleshooting, provisioning, upgrading, application research and deployment, security testing and software pushes
Requirements
- Bachelor’s degree in IT or related field.
- 10 years’ experience designing, implementing, and troubleshooting enterprise class information technology systems.
- Current MCSE Certification with strong experience implementing and troubleshooting Windows, Active Directory, Microsoft SQL, Exchange/Office 365, Certificates and smart cards, and supporting services including DNS, DHCP, OS patching including SCCM and Kace, monitoring systems including Solar Winds and certificate authorities.
Benefits
- Inclusive and supportive work environment
- Competitive compensation package
- Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
- Medical, dental, vision, 401(K) with company match
- Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
- Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
- Wellness and mental health benefits
- Commuter benefits
- Flexible work options
Job title
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