System Engineer Customer Services at Somnitec handling diverse IT support for Swiss clients. Engaging in troubleshooting, monitoring, and enhancing customer satisfaction through excellent service.
About the role
- System Engineer implementing technical customer solutions for Ascom in South of England. Collaborate on-site, manage installations, and ensure customer satisfaction with assigned tasks.
Responsibilities
- Deliver activities as part of Ascom Professional Services, incl. analysis of requirements, design, installation, commissioning and handover of customer solutions
- Work on projects to implement technical customer solutions that integrate with existing systems: Implement systems according project description
- Do an intake of work on-site for project definition when needed
- Execute small installation tasks on small projects where the task is too small to assign a separate installation engineer
- Report frequently on project progress to the project manager / Engineering manager
- Instruct customer on the use of the system/solution when needed
- When needed take on project responsibility for smaller projects, including requirements analysis, design, installation, commissioning and handover of customer solutions (smaller is defined as max. 1 external party, less than 15K)
- Proactively collaborate with customers on-site and provide consultancy that help customers to identify best possible additions/options that the customer will benefit from
- Accountable for the performance of customer satisfaction and lead time of assigned project task KPI's
- Demonstrate and maintain own expertise on latest technologies and methods through successful completion of training
- Establish good documentation standards to preserve the traceability and serviceability of delivered products and solutions
- Interface with customers and peers to collect information needed to perform professional services.
Requirements
- A relevant technical qualification in electrical engineering, electronic engineering, telecommunications, or a IT related discipline (e.g., HNC/HND, Apprenticeship Certificate).
- Demonstrable experience in the installation, commissioning, and fault-finding of technical systems on customer sites.
- Proven ability to work independently and as part of a team, with strong problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Full UK driving license and willingness to travel to customer sites across the UK.
- Proficiency in using IT tools and software for documentation and reporting.
- CSCS (Construction Skills Certification Scheme) card or equivalent site access certification.
- Disclosure and Barring Service (DBS) check.
Benefits
- A competitive Pension Scheme
- A Benefits Platform with access to discounts with Retailers, Gyms, etc
- Life Assurance at 8 x Basic Salary
- 24 days Annual leave in 1st Year, rising to 28 within 5 years
- Access to a 24/7, free & confidential Employee Assistance Programme.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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