Senior Software Architect responsible for designing cloud - native solutions for a global aviation leader. Collaborating with development teams to modernize messaging platforms.
About the role
- System Engineer Customer Services at Somnitec handling diverse IT support for Swiss clients. Engaging in troubleshooting, monitoring, and enhancing customer satisfaction through excellent service.
Responsibilities
- 1st, 2nd & 3rd level support – you accept requests by phone, remote connection or ticketing system and deliver fast, sustainable solutions
- Troubleshooting – hardware, software, network or printers: you identify the fault and restore system functionality
- Monitoring & performance – you detect issues early and keep our customers' environments running before they become critical
- Customer contact – your solo: clear, friendly communication directly with our clients and users
- Service quality & SLAs – your beat is reliability: you do what you promise and deliver top-quality service
- Documentation & knowledge transfer – you document and share your work for the team, clients and long-term solutions
- Band spirit – collaboration, open communication and mutual respect are our backstage pass
Requirements
- Completed vocational training in IT (e.g., apprenticeship)
- Several years of experience in the IT services sector (system integrator, service provider) required
- Strong knowledge of Microsoft server and client applications as well as Windows, macOS or Linux
- Experience with networking, hardware and common applications
- Enjoy direct customer contact and the ability to explain complex IT clearly
- Languages: German and English business fluent; French is a plus
- Valid driver's license (category B)
- Resilience, team spirit and the ability to handle multiple customer requests simultaneously
Benefits
- Flexible working hours with a 40-hour week and part-time options
- Up to 5 days per week location-independent work; home office or remote work from within Switzerland possible
- Flexibility and willingness to be on-site 2–3 days per week by agreement
- 25 days of vacation per year (27 days from age 40 / 30 days from age 50)
- 13 paid public holidays and the option of additional unpaid leave
- 100% continued salary during 3 weeks of paternity leave / 16 weeks of maternity leave
- State-of-the-art hardware and a paid mobile phone plan including contribution toward a smartphone
- Above-average pension fund contributions with employer share 60% and employee share 40%
- Private supplementary accident insurance
- Coverage of training costs as well as 80% employment and 90% salary continuation during the training period
- Free charging for your electric vehicle at the Gerlafingen site
- Discounted access to fitness and physio center offers
- Branded merchandise for employees & additional workplace benefits
- Wellbeing@Work with Mario Kart racing, a silent room, foosball (Töggelikasten), aperitifs and team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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