Service Manager overseeing restaurant operations, guest service, and team development. Leading culinary experiences and event management in a collaborative environment.
About the role
- Senior Manager for Seller Success at eBay Live. Leading operational solutions and driving seller strategy for live selling engagement.
Responsibilities
- Develop Seller Strategy: Derive insights from internal and external data sources, drive discovery for complex problems, and deliver executive-level proposals and project roadmaps outlining issue prioritization, resource requirements, and project milestones.
- Support annual planning process, evangelizing needs to broader organization.
- Backlog Triage & Portfolio Management: Analyze a list of internal and external friction points in our strategic seller customer journey, size the impact of the problems, and recommend focus areas for issue resolution.
- Parachute Problem-Solving: Manage large, multi-threaded programs end-to-end.
- Build the Solution: Design the minimum viable fix and the globally scalable end-state across SOPs, templates, automation/tooling, and seller education & comms in accordance with seller strategy.
- Operationalize Globally: Stand up programs, best practices, and trainings across multiple resource models and org designs.
Requirements
- 7–9+ years in Strategy & Operations, program delivery, or consulting-style roles
- Self-starter with a proven track record of developing strategy, managing dependencies, influencing executive-level leaders and driving ownership across cross-functional teams
- Strong analytical skills, a proven track record of translating insights into actionable strategic plans, and demonstrable experience of innovative problem-solving at scale
- Excellent organizational, communication, and interpersonal skills
- A dynamic, proactive approach, an ability to create clarity out of ambiguity, and the desire to work in a fast-paced, evolving environment
Benefits
- health insurance
- 401(k) eligibility
- various paid time off benefits, such as PTO and parental leave
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