Senior Manager for Operations Servicing Strategy at Capital One. Leading customer and agent servicing experiences through strategic management and collaboration with various business units.
Responsibilities
Leading Strategic Direction
Partnering closely with Line of Business leaders to ensure Operations is represented in the ideation, design and execution of their objectives
Designing the strategic programs and initiatives partnering with project and product teams
Leading high impact transformation initiatives and change management
Creating overarching roadmaps
Delivering presentations to senior management
Establishing and managing communications across teams
Conducting independent research and analysis to solve ambiguous client problems
Participating in developing products and operational aspects of the experience.
Requirements
High School Diploma, GED, or equivalent certification
At least 5 years of experience in People Management
At least 3 years of experience in strategic planning
At least 3 years of process management OR project management experience OR program management experience in an operations environment
PMP, Lean, Agile or Six Sigma certification preferred
At least 7 years of experience leading large scale process transformations or projects preferred
At least 7 years of experience in People Management preferred
At least 3 years of experience working with external partners or supplier management preferred.
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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