Operations Supervisor overseeing day - to - day operations and employee supervision in Hudson, FL for Gear Wash, a PPE maintenance provider. Ensuring compliance and exceptional customer service.
About the role
- Senior Manager for Operations Servicing Strategy at Capital One. Leading customer and agent servicing experiences through strategic management and collaboration with various business units.
Responsibilities
- Leading Strategic Direction
- Partnering closely with Line of Business leaders to ensure Operations is represented in the ideation, design and execution of their objectives
- Designing the strategic programs and initiatives partnering with project and product teams
- Leading high impact transformation initiatives and change management
- Creating overarching roadmaps
- Delivering presentations to senior management
- Establishing and managing communications across teams
- Conducting independent research and analysis to solve ambiguous client problems
- Participating in developing products and operational aspects of the experience.
Requirements
- High School Diploma, GED, or equivalent certification
- At least 5 years of experience in People Management
- At least 3 years of experience in strategic planning
- At least 3 years of process management OR project management experience OR program management experience in an operations environment
- PMP, Lean, Agile or Six Sigma certification preferred
- At least 7 years of experience leading large scale process transformations or projects preferred
- At least 7 years of experience in People Management preferred
- At least 3 years of experience working with external partners or supplier management preferred.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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