Branch Manager overseeing operations, mentoring staff, and developing customer relationships at United Community branch. Responsible for overall branch growth and compliance with banking regulations.
About the role
- Senior Manager overseeing client delivery at a startup accountancy firm. Leading teams, managing portfolios, and driving operational excellence in a rapidly growing practice.
Responsibilities
- Manage a portfolio of startup clients across bookkeeping, accounts, tax, and payroll.
- Ensure deadlines and SLAs are consistently met.
- Act as the first point of escalation for client queries and complex issues.
- Help maintain Startup Accountancy’s client-first ethos: clarity, speed, and service quality.
- Supervise and support juniors, seniors, and assistant managers.
- Review work, provide feedback, and help develop technical and professional skills.
- Foster a culture of accountability, learning, and startup-minded problem solving.
- Deputise for the Head of Client Services when required.
- Work within and help improve our core systems (Karbon, Xero, Ignition, Tally).
- Ensure client workflows are efficient and well-documented.
- Suggest improvements to reduce errors, delays, and duplication.
- Track portfolio KPIs (quality, timeliness, efficiency).
- Report performance insights to the Head of Client Services.
- Support quarterly planning and capacity discussions.
- Stay up to date on tax and compliance changes relevant to startups.
- Ensure client files are complete, accurate, and compliant.
- Share technical knowledge with the team through training and day-to-day guidance.
Requirements
- ACA or ACCA qualified, with 3–5 years’ post-qualification experience.
- Background in an accountancy practice (essential).
- Proven experience managing client portfolios and supervising junior staff.
- Strong technical knowledge across accounts, tax, and compliance.
- Tech-savvy and comfortable using cloud-based accounting tools.
- Ambitious, with an interest in stepping into leadership roles as the firm grows.
Benefits
- Competitive package tailored to the right candidate’s experience and ambitions.
- Clear route to Head of Client Services and potential Partner track as the firm scales.
- Flexible working and the chance to help shape the culture of a fast-growth practice.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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