Senior Manager overseeing client delivery at a startup accountancy firm. Leading teams, managing portfolios, and driving operational excellence in a rapidly growing practice.
Responsibilities
Manage a portfolio of startup clients across bookkeeping, accounts, tax, and payroll.
Ensure deadlines and SLAs are consistently met.
Act as the first point of escalation for client queries and complex issues.
Help maintain Startup Accountancy’s client-first ethos: clarity, speed, and service quality.
Supervise and support juniors, seniors, and assistant managers.
Review work, provide feedback, and help develop technical and professional skills.
Foster a culture of accountability, learning, and startup-minded problem solving.
Deputise for the Head of Client Services when required.
Work within and help improve our core systems (Karbon, Xero, Ignition, Tally).
Ensure client workflows are efficient and well-documented.
Suggest improvements to reduce errors, delays, and duplication.
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