Demand Planning Director responsible for ensuring product availability across retail and eCommerce for Sports Emotion. Leading demand planning team and optimizing inventory management processes.
About the role
- Senior Manager / Director of Implementations overseeing end-to-end delivery of enterprise-level projects in a SaaS environment. Collaborating across teams to ensure successful customer onboarding.
Responsibilities
- Own the end-to-end delivery of enterprise-level implementation projects, ensuring on-time, within scope, and high-quality deployments.
- Develop and maintain detailed project plans, timelines, and risk mitigation strategies.
- Coordinate cross-functional teams, including technical, product, and customer success, to ensure smooth onboarding.
- Conduct regular status updates with clients and internal stakeholders to manage expectations and ensure alignment.
- Act as the primary point of contact for critical issues and escalations outside of UK business hours.
- Serve as an executive proxy for the VP of Professional Services, providing decision-making authority in urgent scenarios.
- Manage communication flow for high-priority clients and internal leadership during off-hours.
- Collaborate with Sales and Solution Consulting teams to scope enterprise deals, ensuring alignment on technical feasibility, resource requirements, and timelines.
- Identify integration needs and work closely with technical teams to design solutions that meet client requirements.
- Troubleshoot and resolve complex integration issues during implementation and onboarding phases.
- Act as a trusted advisor to clients for best practices on leveraging Reputation.com solutions within their enterprise architecture.
Requirements
- 2-6+ years leading a SaaS team (customer success or implementation)
- 10+ years of experience in Program or Project Management, with a focus on enterprise SaaS implementations
- Strong understanding of APIs, data integration, and enterprise system architecture (CRM, ERP, CX platforms)
- Ability to act as an executive proxy, make decisions under pressure, and handle escalations effectively
- Excellent verbal and written communication skills with experience in client-facing roles
- Strong analytical and troubleshooting skills to manage complex integration issues
- Ability to work flexible hours to cover UK/EMEA time zones and provide support during US off-hours when necessary
- Ability to travel to the customer when needed
- Proven experience with tools like Salesforce and Microsoft Excel.
- Highly organized, self-driven and eager to provide a superior customer service experience.
Benefits
- Flexible PTO for salary paid employees
- Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1
- 10 paid company holidays
- 4 company paid, “Recharge Days,” which are wellness days off for the entire company
- Health, dental and vision insurance
- 401k
- Paid Parental Leave for all eligible employees as of day 1 of employment
- Employer paid short and long term disability and life insurance
- Employee Assistance Program (EAP)
- Access to a wide variety of unique perks and apps: PerkSpot - Employee Discount Program
- Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options
- Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support
- Omada - Virtual prevention and physical therapy program
- Ladder -Life insurance to supplement outside of employer offering
- SoFi - Financial wellbeing platform and 1:1 advice
- Fetch - Pet insurance discount program
- Spring Health for Guardian - Virtual mental health support
- XP Health for Guardian (virtual eye-wear platform)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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