Hybrid Senior Manager, Implementations

at CVS Health

• Job title: Senior Manager, Implementations
• Job type: Full Time
• Experience level: Senior
• Salary: $75,400 - $165,954 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Senior Manager for Client Implementations at CVS Health, managing implementation activities and teams across several products. Leading process improvement and compliance efforts in a healthcare setting.

Responsibilities

• Lead and manage client implementation activities and staff across locations in support of the designated lines of business (LOB) products and clients of CVS Caremark.
• Manage projects related to process improvement, SOPs, training, and the maintenance & development of implementation tools and staff as assigned.
• Mitigate client/member risks and internal risks through comprehensive understanding of the organization and any impacts of project components, in both proactive and reactive resolution circumstances.
• Mitigate compliance and regulatory risks associated with the implementation.
• Partner with sales, marketing, benefits, and other functional areas to facilitate operational procedures and implementation processes for client setup.
• Lead a team of Implementation Managers (IMs) and provide expert support through the implementation process of gathering client requirements, clarifying client intent, translating client requirements for entry into CVS operating systems, and defining reporting and communication needs.
• Manage, forecast, and communicate resource capacity planning and client pipeline assignments, while ensuring quality and service standards are met, including contractual deliverables and overall client satisfaction.

Requirements

• 5+ years of client relationship management experience
• Proven client implementation and project management experience within a healthcare/PBM, account services, customer service, non-IT client implementations, or related industry
• Bachelor's degree required; may consider comparable work experience.
• Future travel to client meetings or onsite training may be required – 10-25% depending on specific role.

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.