Business Process Senior Associate managing transactions and analysis for the Insurance Operations team. Requires data/BPO experience and basic MS office proficiency in a flexible work environment.
About the role
- Senior Manager in External Expert Engagement systems at Novartis. Shaping business enablement and documentation for platforms ensuring compliance and user readiness.
Responsibilities
- Maintain and update SOPs, workflows, and process maps aligned with GMA standards
- Collaborate with training leads to ensure onboarding materials reflect current system capabilities
- Document system configurations and field logic based on business use cases
- Consolidate user feedback to inform enhancements and simplification opportunities
- Validate reporting logic with Data & Analytics teams for system alignment
- Support UAT planning, execution, and documentation for business-side validation
- Govern business configuration and system standards without managing technical triage
Requirements
- Bachelor’s or Master’s degree in Life Sciences, Business, Information Systems, or related field
- 4–6 years’ experience in business systems support or Medical Affairs operations
- Proven ability to develop training and documentation for digital platforms
- Strong understanding of configuration design and compliance documentation
- Familiarity with regulated systems such as HIP/ENGAGE, GEMS or the like
- Excellent attention to detail and cross-functional communication skills.
Benefits
- No relocation support for this role, please only apply if this location is accessible for you.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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