IT Governance, Risk and Compliance Analyst managing compliance initiatives like NIST and ISO standards in technology and security operations.
SE
Hybrid Senior Manager, Communications, Technical Standards & Compliance
Posted 6 months ago
About the role
- Sr. Manager overseeing communication projects and compliance in claims management at Sedgwick. Leading teams and ensuring best practices while maintaining client relationships.
Responsibilities
- Overseeing and leading all communication projects (e.g., implementations, redesigns, compliance, best practice, optimization)
- Establishes policies and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements on new programs
- Analyzes management reports related to new program performance and quality; mentors new colleagues to improve performance as needed
- Maintains complete understanding of new program design, processes, client expectations and partner relationships; makes recommendations for improvements; and develops best practices for disability and leave operational processes
- Serves as subject matter expert responsible for the training of technical processes and requirements; leads training initiatives for colleagues, supervisors/managers and clients as needed
- Leads projects focused on large process, procedural and /or compliance changes/updates; communicates changes/updates to field offices, IT, Legal and other applicable business units regarding regulatory requirements and changes
- Plays key role in maintaining client relationships; assists in new business productions; and represents Company with specified industry groups
Requirements
- Bachelor's degree from an accredited college or university or equivalent preferred
- Ten (10) years of claims management, managed care and/or other related experience or equivalent combination of education and experience required to include three (3) years in a supervisory capacity in the specified field
- In depth knowledge of claims management, managed care and/or absence management processes and procedures
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
Benefits
- medical
- dental
- vision
- 401k and matching
- PTO
- disability and life insurance
- employee assistance
- flexible spending or health savings account
- other additional voluntary benefits
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