Hybrid Senior Manager, Communications, Technical Standards & Compliance

Posted 3 months ago

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About the role

  • Sr. Manager overseeing communication projects and compliance in claims management at Sedgwick. Leading teams and ensuring best practices while maintaining client relationships.

Responsibilities

  • Overseeing and leading all communication projects (e.g., implementations, redesigns, compliance, best practice, optimization)
  • Establishes policies and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements on new programs
  • Analyzes management reports related to new program performance and quality; mentors new colleagues to improve performance as needed
  • Maintains complete understanding of new program design, processes, client expectations and partner relationships; makes recommendations for improvements; and develops best practices for disability and leave operational processes
  • Serves as subject matter expert responsible for the training of technical processes and requirements; leads training initiatives for colleagues, supervisors/managers and clients as needed
  • Leads projects focused on large process, procedural and /or compliance changes/updates; communicates changes/updates to field offices, IT, Legal and other applicable business units regarding regulatory requirements and changes
  • Plays key role in maintaining client relationships; assists in new business productions; and represents Company with specified industry groups

Requirements

  • Bachelor's degree from an accredited college or university or equivalent preferred
  • Ten (10) years of claims management, managed care and/or other related experience or equivalent combination of education and experience required to include three (3) years in a supervisory capacity in the specified field
  • In depth knowledge of claims management, managed care and/or absence management processes and procedures
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

Benefits

  • medical
  • dental
  • vision
  • 401k and matching
  • PTO
  • disability and life insurance
  • employee assistance
  • flexible spending or health savings account
  • other additional voluntary benefits

Job title

Senior Manager, Communications, Technical Standards & Compliance

Job type

Experience level

Senior

Salary

$90,000 - $93,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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