Hybrid Senior Manager – Commercial Property Claims

at Aviva

• Job title: Senior Manager – Commercial Property Claims
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Markham, Canada

About the role

• Senior Claims Leader driving team performance in Commercial Property Claims at Aviva. Leading talent acquisition and development while improving customer experience through data-driven insights.

Responsibilities

• Build on and enhance the best Commercial Property Claims team in the industry supporting our ABI business by leading a team of front line managers.
• Clearly articulate and effectively communicate the link between our purpose, our strategy, our commitment and our culture.
• Identify, assess and retain the best possible talent to strengthen our business.
• Know and understand your people and the challenges which they face by being in the work with them.
• Support and develop leaders’ capability in the role and work with them to support career aspirations.
• Have honest, constructive conversations with your people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve business goals.
• Look for new and incremental ways to improve things every day for our customers.
• Understand and apply risk management controls proportionately and help your team to meet our compliance obligations.
• Use the data, insight, and expertise of the frontline to determine how we improve our overall performance and results.
• Customer demand analysis – assist in identifying the root cause of “waste and failure” in the business unit.
• Think creatively to develop solutions or identify problems.

Requirements

• CIP or FCIP Industry designation
• 5-10 + years of working in Claims with a strong knowledge of Commercial Property Claims
• 5-10 + years of people management experience, including managing leaders
• Proven experience leading people through change
• Performance management and career development of others
• First Notice of Loss Catastrophic Event experience is an asset
• Excellent verbal and written communication skills
• Computer proficiency; Excel, Word, PowerPoint, Outlook
• Ability to gain insight from data to improve the performance of our people
• Sound decision making and problem solving skills
• Ability to be licensed where applicable within Canada to adjust and sponsor others.

Benefits

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.