Store Manager responsible for all operations in a self - storage facility. Leading a team and ensuring outstanding customer service while managing leasing and maintenance.
About the role
- Senior Claims Leader driving team performance in Commercial Property Claims at Aviva. Leading talent acquisition and development while improving customer experience through data-driven insights.
Responsibilities
- Build on and enhance the best Commercial Property Claims team in the industry supporting our ABI business by leading a team of front line managers.
- Clearly articulate and effectively communicate the link between our purpose, our strategy, our commitment and our culture.
- Identify, assess and retain the best possible talent to strengthen our business.
- Know and understand your people and the challenges which they face by being in the work with them.
- Support and develop leaders’ capability in the role and work with them to support career aspirations.
- Have honest, constructive conversations with your people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve business goals.
- Look for new and incremental ways to improve things every day for our customers.
- Understand and apply risk management controls proportionately and help your team to meet our compliance obligations.
- Use the data, insight, and expertise of the frontline to determine how we improve our overall performance and results.
- Customer demand analysis – assist in identifying the root cause of “waste and failure” in the business unit.
- Think creatively to develop solutions or identify problems.
Requirements
- CIP or FCIP Industry designation
- 5-10 + years of working in Claims with a strong knowledge of Commercial Property Claims
- 5-10 + years of people management experience, including managing leaders
- Proven experience leading people through change
- Performance management and career development of others
- First Notice of Loss Catastrophic Event experience is an asset
- Excellent verbal and written communication skills
- Computer proficiency; Excel, Word, PowerPoint, Outlook
- Ability to gain insight from data to improve the performance of our people
- Sound decision making and problem solving skills
- Ability to be licensed where applicable within Canada to adjust and sponsor others.
Benefits
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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