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Phoenix GroupUser Experience Consultant
User Experience Consultant in the Colleague Experience team at Phoenix Group. Deliver innovative solutions and enhance user experiences within the People Function.
About the role
- Design strategic learning solutions that align learning ecosystems with team and firm goals
- Conduct qualitative and quantitative training needs and gap analyses to measure training effectiveness and identify improvement opportunities
- Design and develop self-paced, virtual instructor-led, and in-person learning experiences and simulations supporting leadership, professional development, and technical training
- Produce instructional materials including e-learning modules, instructor-led sessions, blended learning solutions, and in-person conference content adhering to NASBA’s CPE requirements
- Coordinate the entire design process with significant autonomy, including meetings with subject matter experts and external partners
- Apply adult learning principles and follow the ADDIE model to systematically assess, design, develop, implement, and evaluate training programs
- Design and integrate evaluation strategies leveraging the Kirkpatrick Model and prepare program evaluation reports using feedback and performance data
- Serve as a producer for virtual and in-person training through Zoom and Conferences.io to ensure programs are educational, engaging, and technically sound
- Complete learning administration tasks including creating course rosters, updating attendance in LCvista, and preparing training reports for SMEs and L&D leads
- Monitor and respond to inquiries in the Learning & Development inbox
- Execute multiple projects simultaneously and coordinate with external facilitators, vendors, committees, and stakeholders to ensure timely content delivery and alignment
- Coordinate and schedule training sessions, document programs in the L&D calendar across modalities, and develop detailed agendas and schedules for live programs and events
- Support L&D annual planning process and support software implementation efforts that impact learning functions
- Leverage software such as Articulate 360, Beautiful.ai, LCvista, Workday, Grammarly, MS Office Suite, and general AI to develop training, run reports, and improve workflow
- Prepare for virtual and in-person programs by testing and troubleshooting IT needs such as software access, permissions, and IT support availability
Requirements
- Bachelor's Degree in Education, Instructional Design, Psychology, Communications, Human Resources, or another related field is required
- Instructional Design Certificate from Association of Talent Development (ATD) is preferred
- Certified Learning & Development Professional (CLDP) certification from the Institute of Learning and Development is preferred
- 4+ years of experience coordinating in-person, virtual, and hybrid event management logistics
- 4+ years of experience applying adult learning principles to develop, design, and deploy training, including professional and leadership development courses
- 4+ years of experience evaluating training program effectiveness through metrics, feedback, and assessments
- 4+ years of demonstrated organization, time management, and interpersonal skills with the ability to collaborate on a diverse team and manage multiple projects simultaneously
- 4+ years of experience leveraging technology to create diverse training materials, including guides, presentations, videos, and live recordings
- 4+ years of experience working in a professional services environment
- Proficiency with Articulate 360
- Experience with Learning Management Systems such as LCvista and Workday
- Experience using Beautiful.ai, Grammarly, MS Office Suite, Zoom, Conferences.io and general AI tools
- Knowledge of NASBA CPE requirements
- Strong consulting background or experience in cross-functional collaboration
Benefits
- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave – coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options
- Competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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