deliver innovate solutions and a continued evolution of the colleague and user experience for the function
design and enhance people journeys and embed innovative, future ready ways of working
maximise the use of digital systems available - leveraging automation, self-service tools, and data insights to modernise and future-proof our people services
create seamless intuitive experiences for People function teams and colleagues
use a range of communication tools and styles to provide training and documentation for the Colleague Experience & Operations teams
Requirements
Customer outcome focused with the ability to convert customer needs and business requirements into suitable, effective solutions
Creative and proactive in delivering change within fast-paced environments, ensuring impactful and measurable outcomes.
Proven ability to manage multiple priorities effectively, both independently and within a team setting.
Experience of identifying root cause analysis, to support development of outcomes and solutions
Experienced in producing engaging process documentation, including guides, videos, and flows; familiarity with tools such as Canva, Page Tiger, Visio, and SharePoint is desirable.
Skilled in facilitating group sessions, constructively challenging the status quo, and capturing actionable outcomes.
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