Customer Experience Design Lead at Vodafone responsible for Leading Digital Transformation in Turkey. Collaborating to enhance customer experiences with innovative solutions and insights.
About the role
- User Experience Consultant in the Colleague Experience team at Phoenix Group. Deliver innovative solutions and enhance user experiences within the People Function.
Responsibilities
- deliver innovate solutions and a continued evolution of the colleague and user experience for the function
- design and enhance people journeys and embed innovative, future ready ways of working
- maximise the use of digital systems available - leveraging automation, self-service tools, and data insights to modernise and future-proof our people services
- create seamless intuitive experiences for People function teams and colleagues
- use a range of communication tools and styles to provide training and documentation for the Colleague Experience & Operations teams
Requirements
- Customer outcome focused with the ability to convert customer needs and business requirements into suitable, effective solutions
- Creative and proactive in delivering change within fast-paced environments, ensuring impactful and measurable outcomes.
- Proven ability to manage multiple priorities effectively, both independently and within a team setting.
- Experience of identifying root cause analysis, to support development of outcomes and solutions
- Experienced in producing engaging process documentation, including guides, videos, and flows; familiarity with tools such as Canva, Page Tiger, Visio, and SharePoint is desirable.
- Skilled in facilitating group sessions, constructively challenging the status quo, and capturing actionable outcomes.
Benefits
- private medical cover
- 38 days annual leave
- excellent pension
- 12x salary life assurance
- career breaks
- income protection
- 3x volunteering days
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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