Hybrid Senior IT Operations Specialist

at Waabi

• Job title: Senior IT Operations Specialist
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Ansible, Chef, Firewalls, Linux, Puppet, Shell Scripting, Terraform
• Location requirements: Hybrid, Toronto, Canada

About the role

• IT Operations Specialist managing IT policies and practices at Waabi, an AI startup focused on self-driving technologies. Leading operational excellence across multiple sites and ensuring compliance with industry standards.

Responsibilities

• Lead IT Operations at Waabi, fostering a collaborative and high-performing environment.
• Develop, implement, and enforce IT policies, standards, and best practices across all sites, ensuring compliance with company security standards and industry regulations.
• Design, implement, and manage site disaster recovery plans, ensuring business continuity and data integrity.
• Oversee the procurement, deployment, and lifecycle management of a diverse fleet of IT equipment, including laptops, high-performance workstations, and specialized computing infrastructure.
• Manage vendor relationships, IT-related budgets, expenses, and assets
• Strategically manage and optimize the service desk workflow, ensuring efficient resolution of tickets received via JIRA, email, instant messaging, and verbal requests.
• Design, configure, and maintain a high-throughput, on-premise network infrastructure.
• Collaborate closely with Engineering and Research teams to ensure seamless integration, security, and optimal performance of systems and networks supporting our AI development.
• Drive continuous improvement initiatives for IT processes and systems, leveraging automation and innovative solutions.
• Create and maintain a productive and secure working environment for staff, upholding company security standards and industry best practices.
• Lead the selection, implementation, and management of SaaS applications at scale (e.g., Google Workspace, Slack), ensuring their efficient and secure operation.
• Develop and implement robust configuration management strategies using tools such as Ansible, Puppet, or Chef.

Requirements

• 6+ years of relevant experience
• Establishing and automating IT processes
• Managing SaaS applications at scale (e.g., Google Workspace, Slack)
• Linux system administration
• Managing office network infrastructure (Firewalls, Switches, AP’s etc)
• Familiarity with configuration management tools (e.g., Ansible, Terraform, Puppet, Chef)
• Shell scripting

Benefits

• Competitive compensation and equity awards.
• Health and Wellness benefits encompassing Medical, Dental and Vision coverage (for full-time employees only).
• Unlimited Vacation.
• Flexible hours and Work from Home support.
• Daily drinks, snacks and catered meals (when in office).
• Regularly scheduled team building activities and social events both on-site, off-site & virtually.
• As we grow, this list continues to evolve!