Lead IT Operations at Waabi, fostering a collaborative and high-performing environment.
Develop, implement, and enforce IT policies, standards, and best practices across all sites, ensuring compliance with company security standards and industry regulations.
Design, implement, and manage site disaster recovery plans, ensuring business continuity and data integrity.
Oversee the procurement, deployment, and lifecycle management of a diverse fleet of IT equipment, including laptops, high-performance workstations, and specialized computing infrastructure.
Manage vendor relationships, IT-related budgets, expenses, and assets
Strategically manage and optimize the service desk workflow, ensuring efficient resolution of tickets received via JIRA, email, instant messaging, and verbal requests.
Design, configure, and maintain a high-throughput, on-premise network infrastructure.
Collaborate closely with Engineering and Research teams to ensure seamless integration, security, and optimal performance of systems and networks supporting our AI development.
Drive continuous improvement initiatives for IT processes and systems, leveraging automation and innovative solutions.
Create and maintain a productive and secure working environment for staff, upholding company security standards and industry best practices.
Lead the selection, implementation, and management of SaaS applications at scale (e.g., Google Workspace, Slack), ensuring their efficient and secure operation.
Develop and implement robust configuration management strategies using tools such as Ansible, Puppet, or Chef.
Requirements
6+ years of relevant experience
Establishing and automating IT processes
Managing SaaS applications at scale (e.g., Google Workspace, Slack)
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