Business Control Manager at Bank of America focusing on technology risk and operational excellence. Leading internal control discipline and engaging with various stakeholders for compliance and quality assurance.
About the role
- Senior IT Governance Analyst at YDUQS responsible for mapping and modeling IT processes. Collaborating with teams to enhance performance and streamline governance frameworks.
Responsibilities
- Map, model and review end-to-end IT processes using Bizagi or similar BPMN tools.
- Facilitate workshops and interviews with stakeholders to gather and validate processes.
- Manage the IT value chain, ensuring visibility of steps, inputs, outputs and process performance indicators.
- Conduct process maturity assessments and propose improvements and automations in collaboration with technology and business areas.
- Define and monitor indicators (KPIs) to measure efficiency, compliance and process evolution.
- Maintain the process repository up to date, ensuring version control, adherence to standards and traceability.
- Support the promotion of a continuous improvement and process-oriented culture within IT.
Requirements
- Bachelor’s degree in Administration, Engineering, Information Systems or related fields.
- Solid experience in mapping and modeling IT processes (BPMN).
- Knowledge of modeling tools such as Bizagi or equivalents.
- Functional understanding of the Technology area and IT processes.
- Experience with ITIL, COBIT or other IT governance frameworks.
- Analytical ability to identify bottlenecks and propose practical, sustainable solutions.
- Excellent communication and facilitation skills with multidisciplinary teams.
- Certifications in BPM, ITIL, COBIT or Lean Six Sigma will be considered a plus.
Benefits
- Tuition scholarships up to 100% for employees, eligible dependents and extended family members (parents and siblings), allowing up to three scholarships simultaneously;
- Health insurance with full subsidy for the employee and partial coverage for their family, with the employee responsible for co-payment;
- Optional dental insurance to support oral health;
- Meal allowance or food voucher with an option to choose based on your needs;
- Wellhub or Totalpass for flexible gym options;
- Wellz, a platform focused on employees' mental and emotional health offering various types of support, including access to online individual therapy;
- Well‑being and benefits club with a dedicated program and exclusive perks;
- Flexible dress code to promote our diversity;
- Life insurance;
- Partnership with SESC;
- Corporate University available on our exclusive portal, Educare;
- Growth opportunities — currently more than 60% of positions are filled through internal selection.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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