Junior Client Management Analyst at a leading pharmaceutical company responsible for first - level customer service and issue resolution. Collaborate with internal teams to ensure high - quality support and continuous improvement.
About the role
- Senior IT Business Analyst for Order to Cash system in a global hygiene and health company. Supporting delivery of necessary technology services through analysis and refining requirements.
Responsibilities
- Drives facilitation of workshops or key meetings to capture business requirements, perform as-is analysis, and understand customer and user needs, strategies, and goals
- Contributes to finding and implementing effective solutions in a matrix organization
- Develops business cases and supports the prioritization process, considering business implications of the application of technology to the current business environment
- Works with the IT project managers, architects, and other developers to define metrics and performance goals for the solution
- Manages transitioning of requirements and use cases to the designers to ensure a clear and complete understanding of the solution specification
- Continuously reviews and edits requirements, specifications and recommendations related to a proposed solution
Requirements
- A Bachelor’s degree in Computer Science, Information Technology, or a related field
- 3-5 years of relevant work experience
- Proven experience in stakeholder management and cross-functional collaboration
- Experience with SAP S4/Hana and/or SAP ECC
- Proficiency in analysis tools to gather, analyze and process data as per business requirements
- Strong project management and change management capabilities
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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