Senior Installation Administration Professional at Humana coordinating end to end member processes and managing client relationships. Requires Medicare knowledge and strong organizational skills.
Responsibilities
establishes and manages relationships with internal and external clients
Coordinates end to end process from the point of sale to members loaded in system, ID cards issued, claims opened for processing and certifications issued
creates accurate and timely reporting of implementation data, status, and metrics
serves as the control point for all requirements gathering and dissemination of information to functional areas
leads post-implementation stabilization process, if applicable
begins to influence department’s strategy
makes decisions on moderately complex to complex issues regarding technical approach for project components
work is performed without direction
Requirements
3 or more years of experience with Medicare and/or health insurance knowledge
Previous client or project management experience
Client Management/Client Facing Experience
Ability to effectively communicate with leadership and peers, inside and outside the organization, both verbal and written
Strong Presentation Skills
Strong organizational skills, with the ability to handle multiple priorities simultaneously
Proficiency in Microsoft Office Programs including Word, PowerPoint, Excel, Outlook and Teams
Ability to utilize analytical thinking and determine root cause(s) and recommended solution(s) as well as identify trends for preventative action
Strong consultative and collaborative skills working with a variety of teams and internal/external partners
Previous relationship management experience
Project or process management experience
Ability to prioritize work accordingly
Benefits
medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
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