Application Engineer providing technical and commercial advice to customers while enhancing existing customer relationships in the manufacturing sector.
About the role
- Senior Field Application Engineer supporting installations of quantum error correction software for customers across the US. Collaborating with engineering teams and optimizing embedded systems for varied applications.
Responsibilities
- Provide on-site and remote support for customer installations and bring-up of embedded systems
- Assist customers in developing and debugging embedded software using embedded C/C++ toolchains
- Guide integration of custom IP and drivers with Linux or bare-metal applications
- Support customers with the build and installation of libraries and tools, including custom ones, needed for verifying the correct functionality of the system
- Help configure and deploy embedded Linux systems and kernel modules
- Design scalable and verifiable systems
- Work with both user-level software and FPGA hardware systems
- Support pre-sales technical engagements by delivering software-focused demonstrations, proof-of-concepts, and evaluations
- Create technical documentation, training materials, and tailored application notes to accelerate customer success
- Work closely with R&D and product teams to report field issues, share customer feedback, and shape future software support
- Collaborate with our commercial teams to drive adoption and expansion of Riverlane’s software solutions for QEC
Requirements
- Strong track record of bring-up and delivery of embedded software systems on commercial CPUs/FPGA/ASICs
- Excellent communication skills and attention to detail
- Deep experience in C++ or C, and in scripting languages, like Python
- Proven capability to test, debug and improve complex systems, both in the field and remotely
- Ability to convert product requirements into technical specifications to document and share your work
- Desire and ability to partner closely with customers to support and guide them through the installation
- Willingness and ability to travel within the US and North America (around 20%)
- Excellent communication skills, with the ability to convey technical concepts to both engineers and non-technical stakeholders
- Ability to work both independently, and collaboratively as part of a team
- A curious nature and a passion for learning and continuous improvement
Benefits
- A comprehensive benefits package, including annual bonus scheme, private medical insurance, life insurance, a contributory retirement fund (and much more)
- Equity so that our team can share in the long-term success of Riverlane
- Generous annual leave (plus federal holidays) and enhanced family leave
- A diverse work environment that brings together experts in many fields (including software and hardware development, quantum information theory, physics, maths and many more) and over 20 different nationalities
- A learning environment that encourages individual, team and company growth and learning, including training and conference budgets
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