Senior Experience Analyst specializing in user experience and analytics at Navy Federal Credit Union. Conducting research, analysis, and formulating innovative solutions for member needs.
Responsibilities
Take an advanced approach with research and discovery across the analytics landscape
Develop a deeper appreciation of our members' needs
Streamline our response to their needs based on analytics and measurable results
Work independently with limited guidance within team on complex analysis
Conduct research and perform analysis to uncover product opportunities
Formulate innovative solutions that deliver value and create exceptional experiences for members
Requirements
Working knowledge of analytics, user experience design and business impact
Business acumen with ability to leverage expertise with credibility and impact
Experience analyzing user experience and cost, to size impact and opportunities
Strong multi-tasking and the ability to meet deadlines
Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)
Ability to develop and maintain strong relationships across the organization
Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
Advanced analytical and research skills along with experience working with data in a highly analytic environment
Strong communication and collaborative skills
Maintain skills up to date with industry standards
Bachelor's Degree in Information Technology, Strategy or other related field
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