About the role

  • Senior Experience Analyst specializing in user experience and analytics at Navy Federal Credit Union. Conducting research, analysis, and formulating innovative solutions for member needs.

Responsibilities

  • Take an advanced approach with research and discovery across the analytics landscape
  • Develop a deeper appreciation of our members' needs
  • Streamline our response to their needs based on analytics and measurable results
  • Work independently with limited guidance within team on complex analysis
  • Conduct research and perform analysis to uncover product opportunities
  • Formulate innovative solutions that deliver value and create exceptional experiences for members

Requirements

  • Working knowledge of analytics, user experience design and business impact
  • Business acumen with ability to leverage expertise with credibility and impact
  • Experience analyzing user experience and cost, to size impact and opportunities
  • Strong multi-tasking and the ability to meet deadlines
  • Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)
  • Ability to develop and maintain strong relationships across the organization
  • Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
  • Advanced analytical and research skills along with experience working with data in a highly analytic environment
  • Strong communication and collaborative skills
  • Maintain skills up to date with industry standards
  • Bachelor's Degree in Information Technology, Strategy or other related field

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
  • Remote work options
  • Flexible work arrangements
  • Generous perks and bonuses

Job title

Senior Experience Analyst

Job type

Experience level

Senior

Salary

$78,400 - $141,600 per year

Degree requirement

Bachelor's Degree

Location requirements

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