CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Proactively interacts with business partners and IT at all stages of lifecycle to design solutions, influence strategy, provide new business and technology ideas, align and prioritize projects to architecture priorities and drives architecture driven investments.
- Collaborative and inspirational leader providing solution design review and direction to solution architects.
- Seen by senior leadership and CIO as their key, strategic resource regarding technology and its role in supporting the future of the company.
- Possesses a strong geographical business and technological market acumen to contribute to the strategic business plan and operational direction.
- Is recognized as an authority in IT, inside the organization and within the industry.
- Has a leadership role in external panels, conferences, and forums enhancing the stature of company in the industry and technology community.
- Has a CTO mindset to develop technology strategies addressing business problems, incorporating business maturity models that require a long-term, strategic perspective.
- Must look 1-3 years ahead to consider the long-term consequences for the enterprise when choosing a technical direction, proposing a technology investment, harmonization of the environments, simplification opportunities or advising a business leader on strategic issues.
- Possesses the broad expertise to integrate the technical vision for IT, integrating across technologies, systems, and organizations.
- Leads vendor selection process and provides recommendations for investment in technology solutions, supported by appropriate ROI, total cost of ownership, and/or cost benefit analyses.
- Develops architectural standards and roadmaps to migrate to standards that will add significant value to the business.
Requirements
- BS or IT Bachelor's degree
- 10+ years of Professional experience with a minimum of 7 years of Information Technology experience
- 5+ years functioning as an Enterprise Architect
- Extensive experience in CPG Industry
- Enterprise Architecture certified or equivalent experience using industry standards such as TOGAF or Zachman.
- Change agent to digitally mature K-C, inspiring a culture for organization-wide change and collaboration.
- Key attributes of the Enterprise Architect are transformative vision, being a forward thinker, having a change-oriented mindset and collaborative skills.
- Evangelist for a bigger picture strategy, integrating the business and technological vision, connecting the dots across business needs, technologies, processes, and information.
- Proven experience across multiple business areas, and multiple technologies with well-rounded background in applications, software, databases, middleware, etc.
- Proven experience in large-complex application rationalization efforts, maximizing current investment and optimizing process complexity.
- Experience developing architectural standards and future plans.
- Proven experience with future state architecture, taking business to the next level, creating competitive advantage to the business.
- Proven experience laying out technology roadmap connecting the dots with business needs.
- Proven experience in large, complex scale projects;
- Strong Technical leadership of Application Development teams and vendors;
- Prior applications/software development (programming) experience
- Verbal and written fluency in English is mandatory.
Benefits
- flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
Job title
Job type
Experience level
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Not specified
Degree requirement
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