Senior Account Manager at Merkle overseeing client relationships and marketing strategies within a hybrid work environment. Supporting client campaigns and maintaining exceptional service with a focus on operational efficiency.
Responsibilities
Support or act as the primary contact for daily delivery team and client
Build relationships with important client partners and other teams to ensure campaign schedules and processes are clear and followed
Run internal and external client meetings
Observe and identity areas to improve existing processes
Bring guidance and operational efficiencies to the delivery team
View of bigger picture and disseminating information to the appropriate parties for execution
Find and address potential delivery risks
Remain extremely focused on detail while managing multiple email campaigns simultaneously.
Requirements
Bachelor's Degree required
6+ years related agency experience, specifically within digital marketing or marketing operations
Must have experience with Salesforce Marketing Cloud
Experience with client-facing responsibilities and with giving client presentations
Knowledge of contracts and managing a SOW, along with scope creation and management
Use business experience / knowledge to identify new business and marketing opportunities
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