Director of Guest Experience leading the Guest Concierge team in a skincare company. Transforming guest experiences and driving engagement through personalized, data - informed strategies.
About the role
- Senior Director of Automation leading strategy execution in Global Clinical Trial Operations. Driving organizational alignment and performance management across cross-functional teams in the biopharmaceutical space.
Responsibilities
- Responsible for the formulation and execution of automation strategy in Global Clinical Trial Operations and all the support activities within their functional area.
- Work with stakeholders across Global Clinical Trial Operations (GCTO) and other relevant teams, driving the strategy from ideation to value realization.
- Drive alignment and strategic planning.
- Inspire teams toward shared goals.
- Develop ambitious yet achievable objectives aligned with organizational priorities.
- Plan resources and set strategies to improve efficiency and impact.
- Ensure alignment of functional capacity with organizational demand needs working internal stakeholders.
- Assign work, set priorities, and conduct regular performance reviews.
- Provide coaching, feedback, and recognition to support growth and accountability.
- Create development plans and promote internal mobility.
Requirements
- Bachelor’s degree preferably in life sciences, technology, business operations.
- 12 years of experience in Clinical Trial Operations, Data Management or related biopharmaceutical experience.
- 5 years of experience and demonstrated success in personnel management.
- Successful implementations in partnership with Technical/ IT organizations involving data and technologies including but not limited to data modeling, NLP, and working in infrastructures like AWS, Azure etc.
- A broad comprehensive knowledge of clinical trial operations.
- Working knowledge of ICH and GCP guidelines.
- Exceptional communication skills, with the ability to communicate with both the technical and business areas.
- Demonstrated experience in formulating strategy, facilitating organizational alignment, and driving implementation through value realization.
- Defining process and organizational metrics, KRI, KQI, OKRs etc.
- Demonstrate Agile mindset and practical experience with Agile methodologies.
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays
- vacation
- compassionate and sick days
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