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LexisNexisDirector, Segment Management
Segment Management Director responsible for growth and customer success in Corporate Legal market at LexisNexis. Leading cross - functional collaboration for product innovation and strategy execution.
About the role
- Lead and manage the Singapore service delivery team, ensuring accurate, timely, and high-quality execution of mandates.
- Allocate and oversee new deals, balancing resources across the existing portfolio.
- Manage performance, appraisals, coaching, and recruitment of team members, fostering a culture of excellence and collaboration.
- Take a lead role in daily WIP meetings and ensure cohesion between Transaction Management, Business Development, Operations, and Client Services.
- Act as escalation point for clients, intermediaries, and internal teams, ensuring issues are resolved effectively.
- Monitor KPIs and MI reporting, and present updates to the APAC Head and KATS senior management.
- Originate and secure new mandates, with a particular focus on building deep relationships with law firms, sponsors, advisors, and financial institutions in Singapore.
- Act as a senior representative of Kroll in the Singapore market, engaging with industry stakeholders at conferences, forums, and networking events.
- Support the APAC strategy by identifying opportunities for growth, new products, and cross-sell opportunities across Kroll’s services.
- Work closely with marketing to raise brand awareness in Singapore and increase market penetration.
- Ensure adherence to risk management, regulatory, and compliance standards within Singapore.
- Act as the principal point of contact for the Monetary Authority of Singapore.
- Deliver best-in-class client service, maintaining Kroll’s reputation as an independent and trusted partner.
- Maximise portfolio profitability and ensure sustainable long-term client relationships.
Requirements
- Proven experience as a Senior Transaction Manager and/or Head of Transaction Management at bank trustee or similar independent agency and trustee provider.
- Demonstrable ability to manage teams, drive client engagement, and deliver business growth.
- Excellent relationship management skills, particularly with law firms and other professional intermediaries.
- Excellent written and verbal communication and reasoning skills.
- Strong product knowledge of the bonds and loans market
- High level of accuracy and attention to detail and the ability to operate and manage a team under a pressurised and fast paced environment.
- Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and cultures.
- Bachelor's degree in a relevant field; legal qualification is a plus.
Benefits
- Equal opportunity and diversity
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
MH
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