Hybrid Senior Director, Agency and Trustee Services

at Kroll

• Job title: Senior Director, Agency and Trustee Services
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Singapore

About the role

• Senior Director leading Kroll’s Agency and Trustee Services in Singapore. Responsible for managing service delivery teams and fostering client relationships.

Responsibilities

• Lead and manage the Singapore service delivery team, ensuring accurate, timely, and high-quality execution of mandates.
• Allocate and oversee new deals, balancing resources across the existing portfolio.
• Manage performance, appraisals, coaching, and recruitment of team members, fostering a culture of excellence and collaboration.
• Take a lead role in daily WIP meetings and ensure cohesion between Transaction Management, Business Development, Operations, and Client Services.
• Act as escalation point for clients, intermediaries, and internal teams, ensuring issues are resolved effectively.
• Monitor KPIs and MI reporting, and present updates to the APAC Head and KATS senior management.
• Originate and secure new mandates, with a particular focus on building deep relationships with law firms, sponsors, advisors, and financial institutions in Singapore.
• Act as a senior representative of Kroll in the Singapore market, engaging with industry stakeholders at conferences, forums, and networking events.
• Support the APAC strategy by identifying opportunities for growth, new products, and cross-sell opportunities across Kroll’s services.
• Work closely with marketing to raise brand awareness in Singapore and increase market penetration.
• Ensure adherence to risk management, regulatory, and compliance standards within Singapore.
• Act as the principal point of contact for the Monetary Authority of Singapore.
• Deliver best-in-class client service, maintaining Kroll’s reputation as an independent and trusted partner.
• Maximise portfolio profitability and ensure sustainable long-term client relationships.

Requirements

• Proven experience as a Senior Transaction Manager and/or Head of Transaction Management at bank trustee or similar independent agency and trustee provider.
• Demonstrable ability to manage teams, drive client engagement, and deliver business growth.
• Excellent relationship management skills, particularly with law firms and other professional intermediaries.
• Excellent written and verbal communication and reasoning skills.
• Strong product knowledge of the bonds and loans market
• High level of accuracy and attention to detail and the ability to operate and manage a team under a pressurised and fast paced environment.
• Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and cultures.
• Bachelor's degree in a relevant field; legal qualification is a plus.

Benefits

• Equal opportunity and diversity
• Professional development opportunities