Digital Platform Success Senior Manager at Salesforce managing onboarding and platform enablement for marketers. Collaborating across teams to drive customer success with the digital platform.
Responsibilities
Own onboarding new teams and author success
Enable platform for adopters of digital platform
Partner with marketers, web authors, and digital strategists
Help teams use platform effectively
Partner with product management and engineering teams for issue triage
Anticipate and remove obstacles for project goals
Communicate proactively and effectively across teams
Requirements
Bachelor’s degree or equivalent work experience
7+ years of experience with product development programs
Strong understanding of the SaaS business model
Proven experience with the software development lifecycle
Ability to adjust and apply knowledge in a dynamic environment using Agile methodologies
Strong organizational, analysis, and communication skills
Demonstrated ability to work independently
Ability to establish credibility and rapport across multiple levels
Experience with analytics and reporting tools, like Tableau and Salesforce Reporting
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