Roadmanager driving contact - center solutions development for innovative digital banking. Collaborating across teams and managing stakeholder engagement for successful project outcomes.
About the role
- Digital Platform Success Senior Manager at Salesforce managing onboarding and platform enablement for marketers. Collaborating across teams to drive customer success with the digital platform.
Responsibilities
- Own onboarding new teams and author success
- Enable platform for adopters of digital platform
- Partner with marketers, web authors, and digital strategists
- Help teams use platform effectively
- Partner with product management and engineering teams for issue triage
- Anticipate and remove obstacles for project goals
- Communicate proactively and effectively across teams
Requirements
- Bachelor’s degree or equivalent work experience
- 7+ years of experience with product development programs
- Strong understanding of the SaaS business model
- Proven experience with the software development lifecycle
- Ability to adjust and apply knowledge in a dynamic environment using Agile methodologies
- Strong organizational, analysis, and communication skills
- Demonstrated ability to work independently
- Ability to establish credibility and rapport across multiple levels
- Experience with analytics and reporting tools, like Tableau and Salesforce Reporting
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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