Hybrid Senior Digital Platform Success Manager

Posted 2 months ago

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About the role

  • Digital Platform Success Senior Manager at Salesforce managing onboarding and platform enablement for marketers. Collaborating across teams to drive customer success with the digital platform.

Responsibilities

  • Own onboarding new teams and author success
  • Enable platform for adopters of digital platform
  • Partner with marketers, web authors, and digital strategists
  • Help teams use platform effectively
  • Partner with product management and engineering teams for issue triage
  • Anticipate and remove obstacles for project goals
  • Communicate proactively and effectively across teams

Requirements

  • Bachelor’s degree or equivalent work experience
  • 7+ years of experience with product development programs
  • Strong understanding of the SaaS business model
  • Proven experience with the software development lifecycle
  • Ability to adjust and apply knowledge in a dynamic environment using Agile methodologies
  • Strong organizational, analysis, and communication skills
  • Demonstrated ability to work independently
  • Ability to establish credibility and rapport across multiple levels
  • Experience with analytics and reporting tools, like Tableau and Salesforce Reporting

Benefits

  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

Job title

Senior Digital Platform Success Manager

Job type

Experience level

Senior

Salary

$177,600 - $244,200 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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