Retail Associate at Specsavers creating memorable customer experiences with eyecare and eyewear. Engaging customers and delivering personalized assistance in a retail setting.
About the role
- Senior Data Platform Consultant leading service delivery efforts while mentoring junior consultants at Managed Services & Support division.
Responsibilities
- You’ll lead service delivery efforts for smaller teams or projects, mentor junior consultants, and engage directly with clients to ensure their needs are met.
- Leading client engagements within a support-focused environment, ensuring proactive service delivery and adherence to SLAs.
- Providing technical leadership across supported applications, balancing hands-on issue resolution with strategic oversight.
- Mentoring and guiding junior consultants, helping them navigate support processes and troubleshoot effectively.
- Designing and optimising data solutions (e.g., pipelines, source systems) using tools such as Snowflake and Matillion, with a focus on maintaining and enhancing live environments.
- Driving documentation and knowledge sharing, ensuring continuity and resilience across the support team.
- Supporting long-term client relationships, contributing to solution stability, performance improvements, and ongoing enhancements post-deployment.
- In your first 3–6 months, success might look like:
- Confidently managing client relationships and expectations
- Driving proactive optimisation and performance improvements
- Establishing documentation and redundancy plans to ensure seamless support
Requirements
- 7+ years of professional experience in data engineering for analytics
- Experience in service delivery and client engagement
- Strong knowledge of cloud data warehousing (preferably in Snowflake)
- Hands-on experience with ETL processes and tools (preferably Matillion)
- Familiarity with ticketing tools like ServiceNow, Jira, and an ITIL certification (preferred)
- Understanding of data modelling (Kimball methodology) and warehousing concepts
- A proactive, mentoring mindset and dedication to team success
- This role might not be the right fit if you’re:
- Not proactive or collaborative in a fast-paced, client-facing environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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