MI
Product Support Specialist providing technical support for Mindex products. Triage customer inquiries and troubleshoot product - related issues in a hybrid work environment.
About the role
- Betreuung von Kund:innen über alle Kanäle wie E-Mail, Chat, Messenger
- VIP-Kundenbetreuung und individuelle Lösungsfindung
- Sicherstellung von Service-KPIs (FRT und CSAT) auch in Stoßzeiten
- 360° Customer Engagement: Pre-Purchase, Beratung, Upselling und After-Sales-Service
- Postfach-Management, Priorisierung und effiziente Ticketbearbeitung
- Unterstützung beim Tool-Onboarding und Optimierung von Workflows
- Prozessverantwortung für Themen wie Retouren oder Produktqualität
- Identifikation wiederkehrender Anfragen und Implementierung von Automatisierungen
Requirements
- Mehrjährige Erfahrung im Customer Support, idealerweise im E-Commerce
- Erfahrung mit Tools wie Gorgias/Zendesk, Shopify, Asana und Meta Business Suite
- Technische Affinität und Erfahrung in Prozessoptimierung
- Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift
- Niederländisch ist ein Plus
- Fähigkeit zu priorisieren, strukturiertem Arbeiten und Multitasking
- Erfahrung mit VIP-Kundenbetreuung und Service-KPIs
- CSAT mindestens 4,6/5
Benefits
- Home Office (2 Tage pro Woche)
- Macbook
- Merch
- Snacks und Getränke im Office
- Team-Offsites
- Nice Events und Afterwork Aktivitäten
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
BS
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