Junior Content Creator producing blog articles and social media content for ShippyPro. Creating engaging content with a strong SEO focus and familiarity with various social platforms.
About the role
- Senior Content Creator responsible for creating engaging content for Lightcast’s software platforms. Collaborating with global teams to ensure product education and adoption through clear, usable content.
Responsibilities
- Create content assets that bring clarity to complex products and data, including: Product walkthrough videos, Onboarding guides and help center articles, Internal enablement decks and feature explainers, Visual diagrams and user flows
- Microcontent for LMS, chatbots, and documentation
- Collaborate with global cross-functional teams, including Product, Training, Documentation, Implementation, and Product Marketing, to ensure content is accurate, consistent, and aligned with product launches and customer journeys.
- Translate technical or abstract ideas into intuitive, user-friendly content, tailored to different audiences including business users, developers, analysts, and customer-facing teams.
- Develop and maintain templates, brand-aligned visuals, and tone-of-voice standards to improve content consistency and production efficiency.
- Use tools such as Canva, Figma, Adobe Creative Suite, or similar to produce clean, professional, and on-brand content assets.
- Contribute to ongoing improvements in content governance, feedback collection, and performance tracking to ensure content is discoverable, effective, and continuously refined.
- Work with global teams across time zones, maintaining responsiveness, ownership, and flexibility in a distributed environment.
Requirements
- 5+ years of experience in content creation, instructional design, technical writing, or product marketing support.
- Strong background working with software or data-driven products, ideally in B2B or SaaS environments.
- Proven ability to translate complex concepts into clear, engaging content.
- Proficient with tools such as Canva, Figma, Adobe Creative Suite, Descript, or Camtasia.
- Bachelor's degree in Communications, Design, Technical Writing, Instructional Design, or a related field or equivalent practical experience.
Job title
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