Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Senior Collections Associate responsible for managing delinquent B2B customer accounts. Working in the Cincinnati office with hybrid work schedule addressing billing and customer service issues.
Responsibilities
- Utilize customer Service skills to effectively manage and resolve delinquent customer accounts through various means
- Monitor the aging of customer receivables and take corrective action
- Resolve customer issues and complaints concerning billing/settlement
- Submit regular reports on the status of unpaid accounts
- Support other accounting positions as the need arises
- Work independently and manage a workload that contains time-sensitive tasks
- Update customer files to ensure data integrity
Requirements
- Demonstrated customer service skills with a minimum of 2 years of call center experience
- High school diploma or GED required
- Business-to-business (B2B) experience desired
- Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred
- Great verbal and written communication skills
- Intermediate computer navigation and operation skills
- Ability to work independently and in a team environment
- Previous experience in collections is preferred
Benefits
- Hybrid position: Two Days Onsite, Three Days Remote
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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