Hybrid Senior Claims Analyst

at Deminor

• Job title: Senior Claims Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Brussels, Belgium

About the role

• Senior Claims Analyst acting as operational backbone of Deminor Group's claims management service, providing support to claimants throughout their claim lifecycle. Collaborating with legal teams and managing day-to-day operational activities in claims.

Responsibilities

• Serve as the primary point of contact for new claimants, guiding them through the initial onboarding process
• Conduct comprehensive onboarding meetings to gather essential claim information and supporting documentation
• Verify claimants identity and eligibility according to case criteria and compliance requirements
• Create and configure new claim profiles within our proprietary claims management platform
• Explain the claims process, timeline expectations, and next steps in clear, accessible language
• Establish relationships with claimants, building trust and confidence in our claims management service
• Manage the day-to-day operational activities for assigned claims (internal to the Deminor Group or external), ensuring all actions are properly documented
• Process and organise incoming claim documentation, ensuring completeness and proper classification
• Coordinate with internal/ external stakeholders to ensure all claim requirements are fulfilled within required timelines
• Track claim status and progression through established workflows and milestone tracking
• Provide regular status updates to claimants in their preferred language (English, Dutch, Spanish, Italian or French)
• Respond promptly to claimant inquiries, maintaining our service standard for communication timeliness
• Guide claimants through required actions, explaining legal requirements in accessible terms
• Use our claims management platform effectively to track, update, and manage claim information
• Ensure accurate data entry and maintenance of all claim-related information within the system
• Generate client-specific reports and updates using platform reporting capabilities
• Work collaboratively with internal and external stakeholders involved in claim resolution
• Participate in regular case review meetings to discuss claim status and address potential challenges
• Share best practices and document standardised processes within the Operations team to drive efficiency

Requirements

• Previous experience in claims management acquired in the insurance or financial services sector is essential
• Excellent attention to details and outstanding organisation skills
• Solid experience dealings with Claims Management Software
• Strong communication abilities
• 5+ years of experience in similar roles
• Excellent abilities of the Microsoft office suite: Word, Excel and Outlook.
• Comfortable with technology platforms and data management systems
• Excellent command of English is required and / or ability to speak either French, Italian, Spanish, German or Dutch would be ideal
• Rigorous mindset combined with excellent time management and intellectual curiosity
• Capacity to work under tight deadlines and pro-active
• Professional demeanor with ability to handle sensitive information with discretion.

Benefits

• Competitive remuneration based on individual and firm performance
• Flexible home office opportunities