Hybrid Senior Change Management and Process Improvement Consultant

Posted 2 weeks ago

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About the role

  • Lead and facilitate integrated process improvement and change management initiatives across multiple functional units
  • Design and implement process optimization strategies; develop and execute comprehensive change management plans across all impacted stakeholders throughout the change lifecycle
  • Coach leaders and teams as applicable and ensure seamless alignment between people, process, and technology solutions
  • Leverage expertise in Lean, Six Sigma, as well as change management methodologies to drive efficiency, effectiveness, and improved business outcomes
  • Define, prioritize, and implement process improvements aligned with product roadmaps and strategic objectives; conduct needs assessments and opportunity identification
  • Provide expert consultation to stakeholders, leveraging Lean, Six Sigma, Agile, and other methodologies to optimize workflows, enhance productivity, reduce costs, and accelerate delivery
  • Conduct change impact assessments, stakeholder management, and risk mitigation; collaborate with cross-functional teams to implement changes and support integration into systems
  • Develop and implement process improvement solutions, including KPIs and control mechanisms; deliver targeted training on process changes and change management
  • Drive development and implementation of consistent product development process standards, track progress and report to senior leadership
  • Support the growth of process improvement and change management skills and capabilities within the organization; other duties as assigned or requested

Requirements

  • 5 years in Change management and/or operational excellence role
  • 3 years in Operations role
  • 3 years in Product management or related enabling role (Preferred)
  • Change management within a health insurance organization (Preferred)
  • Lean Six Sigma Green or Black Belt
  • Proven experience in both change management and process improvement roles, with a demonstrable track record of successful project delivery
  • Strong understanding and experience applying Lean, Six Sigma, Agile, and other process improvement methodologies
  • Proficiency in change management methodologies (e.g., Prosci)
  • Excellent analytical, problem-solving, and decision-making skills
  • Strong communication, presentation, and interpersonal skills, with the ability to influence and motivate stakeholders at all levels
  • Experience developing and delivering training programs
  • Experience with business process modeling tools and techniques and Agile project management tools (e.g., Jira)
  • Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree
  • Master’s degree in Business Administration/Management or any applicable advanced degree (Preferred)
  • Licenses or Certifications: None required; Preferred: Change Management Methodologies (ie. Prosci etc), Lean Six Sigma
  • Language (Other than English): None
  • Travel Required: Less than 25%
  • Compliance with HIPAA and company data security policies

Job title

Senior Change Management and Process Improvement Consultant

Job type

Experience level

Senior

Salary

$78,900 - $147,500 per year

Degree requirement

Bachelor's Degree

Location requirements

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