Hybrid Senior Change Management and Process Improvement Consultant

at Highmark Health

• Job title: Senior Change Management and Process Improvement Consultant
• Job type: Full Time
• Experience level: Senior
• Salary: $78,900 - $147,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Lead process improvement and change management across product and operations at Highmark Health. Apply Lean, Six Sigma, and change methodologies to improve efficiency and deliverables.

Responsibilities

• Lead and facilitate integrated process improvement and change management initiatives across multiple functional units
• Design and implement process optimization strategies; develop and execute comprehensive change management plans across all impacted stakeholders throughout the change lifecycle
• Coach leaders and teams as applicable and ensure seamless alignment between people, process, and technology solutions
• Leverage expertise in Lean, Six Sigma, as well as change management methodologies to drive efficiency, effectiveness, and improved business outcomes
• Define, prioritize, and implement process improvements aligned with product roadmaps and strategic objectives; conduct needs assessments and opportunity identification
• Provide expert consultation to stakeholders, leveraging Lean, Six Sigma, Agile, and other methodologies to optimize workflows, enhance productivity, reduce costs, and accelerate delivery
• Conduct change impact assessments, stakeholder management, and risk mitigation; collaborate with cross-functional teams to implement changes and support integration into systems
• Develop and implement process improvement solutions, including KPIs and control mechanisms; deliver targeted training on process changes and change management
• Drive development and implementation of consistent product development process standards, track progress and report to senior leadership
• Support the growth of process improvement and change management skills and capabilities within the organization; other duties as assigned or requested

Requirements

• 5 years in Change management and/or operational excellence role
• 3 years in Operations role
• 3 years in Product management or related enabling role (Preferred)
• Change management within a health insurance organization (Preferred)
• Lean Six Sigma Green or Black Belt
• Proven experience in both change management and process improvement roles, with a demonstrable track record of successful project delivery
• Strong understanding and experience applying Lean, Six Sigma, Agile, and other process improvement methodologies
• Proficiency in change management methodologies (e.g., Prosci)
• Excellent analytical, problem-solving, and decision-making skills
• Strong communication, presentation, and interpersonal skills, with the ability to influence and motivate stakeholders at all levels
• Experience developing and delivering training programs
• Experience with business process modeling tools and techniques and Agile project management tools (e.g., Jira)
• Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree
• Master’s degree in Business Administration/Management or any applicable advanced degree (Preferred)
• Licenses or Certifications: None required; Preferred: Change Management Methodologies (ie. Prosci etc), Lean Six Sigma
• Language (Other than English): None
• Travel Required: Less than 25%
• Compliance with HIPAA and company data security policies