Lead and facilitate integrated process improvement and change management initiatives across multiple functional units
Design and implement process optimization strategies; develop and execute comprehensive change management plans across all impacted stakeholders throughout the change lifecycle
Coach leaders and teams as applicable and ensure seamless alignment between people, process, and technology solutions
Leverage expertise in Lean, Six Sigma, as well as change management methodologies to drive efficiency, effectiveness, and improved business outcomes
Define, prioritize, and implement process improvements aligned with product roadmaps and strategic objectives; conduct needs assessments and opportunity identification
Provide expert consultation to stakeholders, leveraging Lean, Six Sigma, Agile, and other methodologies to optimize workflows, enhance productivity, reduce costs, and accelerate delivery
Conduct change impact assessments, stakeholder management, and risk mitigation; collaborate with cross-functional teams to implement changes and support integration into systems
Develop and implement process improvement solutions, including KPIs and control mechanisms; deliver targeted training on process changes and change management
Drive development and implementation of consistent product development process standards, track progress and report to senior leadership
Support the growth of process improvement and change management skills and capabilities within the organization; other duties as assigned or requested
Requirements
5 years in Change management and/or operational excellence role
3 years in Operations role
3 years in Product management or related enabling role (Preferred)
Change management within a health insurance organization (Preferred)
Lean Six Sigma Green or Black Belt
Proven experience in both change management and process improvement roles, with a demonstrable track record of successful project delivery
Strong understanding and experience applying Lean, Six Sigma, Agile, and other process improvement methodologies
Proficiency in change management methodologies (e.g., Prosci)
Excellent analytical, problem-solving, and decision-making skills
Strong communication, presentation, and interpersonal skills, with the ability to influence and motivate stakeholders at all levels
Experience developing and delivering training programs
Experience with business process modeling tools and techniques and Agile project management tools (e.g., Jira)
Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree
Master’s degree in Business Administration/Management or any applicable advanced degree (Preferred)
Licenses or Certifications: None required; Preferred: Change Management Methodologies (ie. Prosci etc), Lean Six Sigma
Language (Other than English): None
Travel Required: Less than 25%
Compliance with HIPAA and company data security policies
Job title
Senior Change Management and Process Improvement Consultant
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