Partnering with cross-functional teams (Finance, Operations, Sales, HR) to gather requirements, analyze business processes, and identify opportunities for automation and efficiency
Translating business needs into functional specifications and technical requirements
Driving continuous improvement initiatives by leveraging NetSuite capabilities and best practices or identifying better solutions and systems to optimize efficiency, data accuracy and the overall customer experience
Serving as the subject matter expert (SME) for NetSuite ERP across all modules (Finance, Order-to-Cash, Procure-to-Pay, Inventory & WMS, Claims & Warranty, Payroll & HRIS, SuiteCommerce Advanced (SCA), etc.)
Leading NetSuite system enhancements, customizations, and integrations in collaboration with internal teams and external partners
Managing NetSuite configurations ensuring solutions will support business needs and are scalable and compliant
Coordinating UAT (User Acceptance Testing), training, and knowledge-sharing to business users to maximize system adoption and effectiveness
Providing Tier 2/3 support for NetSuite users and troubleshoot complex issues
Developing training materials and conducting user training sessions to promote system adoption and self-sufficiency
Requirements
Bachelor’s degree in business, Information Systems, Accounting, or related field
5+ years of business analyst experience, with 3+ years focused on NetSuite ERP
Demonstrated experience working across multiple business domains (finance, operations, HR, supply chain, and eCommerce)
Strong knowledge of NetSuite modules, including Inventory, Advanced Manufacturing, SuiteCommerce Advanced, WMS, HRIS, and Payroll
Proven ability to optimize P2P, O2C, and claims/warranty workflows
Experience documenting business processes, functional requirements, and technical specifications
Strong problem-solving, analytical, and communication skills
Ability to manage multiple projects and priorities in a fast-paced environment
Experience with integrations between NetSuite and third-party applications preferred
Ferocious attention to detail and exceptionally organized with minimal errors.
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