IT Configuration Management Analyst focused on maintaining CMDB data accuracy in ServiceNow for ITSM processes. Working collaboratively to support CI lifecycle and governance activities.
About the role
- Senior Business Analyst leading AI-driven transformation across investment platforms for Lonsec Group. Focused on strategic tech solutions in wealth management with innovative collaboration.
Responsibilities
- Lead end-to-end requirements gathering and solution design for AI and tech initiatives
- Translate business needs into clear functional specs, user stories, and acceptance criteria
- Collaborate on AI strategy, evaluating solutions and supporting implementation across platforms
- Analyse and optimise business processes using AI and automation to improve efficiency
- Build strong stakeholder relationships and communicate complex concepts clearly
- Perform data analysis to support decisions and ensure data quality and governance
- Coordinate testing activities, including UAT, and support change management
- Mentor junior analysts and contribute to best practice frameworks across the business.
Requirements
- Tertiary qualification in Business, IT, Finance, Economics, or related field
- Business analysis certifications (e.g. CBAP, PMI-PBA) highly regarded
- 10+ years’ BA experience, including 5+ in financial services
- Proven delivery of complex tech and AI projects in regulated environments
- Strong understanding of wealth platforms, banking systems, and investment tech
- Hands-on experience with AI/ML technologies and vendor evaluations
- Skilled in Agile practices, stakeholder management, and process modelling
- Proficient in data analysis tools (SQL, Power BI, Tableau) and BA platforms (Jira, Confluence)
- Deep knowledge of financial services regulations and AI governance standards
- Excellent communication, leadership, and mentoring capabilities.
Benefits
- Ongoing flexible working arrangements
- Family friendly work-life balance
- Paid parental leave
- Volunteer and Study leave
- Genuinely open and supportive culture with an approachable executive team
- Ongoing training and professional development
- Wellness program (including an annual wellness reimbursement for all staff to put towards health and wellness-related activities)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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