Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
Provide individuals at assigned clients information related to BNY Mellon’s products and services representing an array of lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon services and offerings.
Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements.
Requirements
Bachelor’s degree or the equivalent combination of education and experience is required.
5-7 years of total work experience preferred.
Advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
No direct reports; provides guidance to less experienced team members.
Client Service/Operations experience within financial services is strongly preferred.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life’s journey.
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.
Generous paid leaves, including paid volunteer time.
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