Hybrid Senior Analyst, Contract Marketing – Membership

at Fresenius Kabi USA

• Job title: Senior Analyst, Contract Marketing – Membership
• Job type: Full Time
• Experience level: Senior
• Salary: $85,000 - $100,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Lake Zurich, United States

About the role

• Senior Analyst managing membership and trade activities at Fresenius Kabi. Responsible for data analysis, internal liaison, and customer communication in a hybrid role.

Responsibilities

• Develops and coordinates assigned account membership, and maintenance including contract eligibility, and COT reviews
• Qualifies membership eligibility before chargebacks are processed
• Distinguish by contract, committed program, and COT
• Administers, and maintains all class of trade membership, and fee eligibility in Model N system
• Timely, and efficient confirmation, and validation of contract eligibility within required timelines
• Acts as ombudsman for assigned accounts, and their members
• Investigate complaints, problems, and achieve equitable settlements and resolutions
• Facilitates the various internal functional groups (Order Services, Customer Operations, Chargebacks, IT, etc.) as they relate to assigned accounts and their members
• Develops and communicates all pertinent information regarding membership, as necessary, to the field sales force and internal management team
• Manages 340B quarterly terminations and other 340B government requests including quarterly reporting
• Primary external point of contact regarding membership via maintenance and analysis of group email box
• Performs audits related to sales and class of trade membership as they are brought forward both internally and externally
• Performs individual contract access inclusion checks weekly and apply metrics to inclusion sets for analysis
• Ensures data quality of all outgoing reports and analyses
• Identify process improvement opportunities, and develops, or enhance tools to assist in the work deliverables
• Uses SAP, Model N, Qlik, BEX, MicroStrategy, and other databases/tools to obtain, prepare, compile, and analyze information
• Analyzes key KPIs to drive improvements in Commercial Membership Validation process
• Provides support during the new molecule process by ensuring membership information is up to date
• Completes all training requirements, including all department-specific, compliance training, etc.

Requirements

• Bachelor's Degree required (Advanced degree is a plus)
• Minimum of 5 years of related experience (preferably with contracting, pricing, healthcare membership experience)
• Knowledge of pharmaceutical industry, hospital/pharmacy products, and/or medical device contractual terms and conditions is strongly preferred
• Demonstrated business acumen and experience with customer agreements (preferably experience with GPO, IDN, and hospital and/or clinic contracting) is a plus
• Strong interpersonal, written, and verbal communication skills accompanied with critical thinking and problem resolution skills
• Proficient with Microsoft Office applications (Excel, Word, PowerPoint, Access, and advanced skill set with Excel)
• Knowledge of ERP systems (SAP, Qlik, etc.) and other database concepts preferred
• Able to manage and prioritize multiple complex projects with demonstrated time management skills as well as the ability to work independently
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.

Benefits

• medical, dental and vision coverage
• life insurance
• disability
• 401K with company contribution
• wellness program