SC
Digital Marketing Analyst ensuring alignment between digital strategy and local execution. Responsibilities include performance analysis and supporting regional teams with digital campaigns.
About the role
- Develops and coordinates assigned account membership, and maintenance including contract eligibility, and COT reviews
- Qualifies membership eligibility before chargebacks are processed
- Distinguish by contract, committed program, and COT
- Administers, and maintains all class of trade membership, and fee eligibility in Model N system
- Timely, and efficient confirmation, and validation of contract eligibility within required timelines
- Acts as ombudsman for assigned accounts, and their members
- Investigate complaints, problems, and achieve equitable settlements and resolutions
- Facilitates the various internal functional groups (Order Services, Customer Operations, Chargebacks, IT, etc.) as they relate to assigned accounts and their members
- Develops and communicates all pertinent information regarding membership, as necessary, to the field sales force and internal management team
- Manages 340B quarterly terminations and other 340B government requests including quarterly reporting
- Primary external point of contact regarding membership via maintenance and analysis of group email box
- Performs audits related to sales and class of trade membership as they are brought forward both internally and externally
- Performs individual contract access inclusion checks weekly and apply metrics to inclusion sets for analysis
- Ensures data quality of all outgoing reports and analyses
- Identify process improvement opportunities, and develops, or enhance tools to assist in the work deliverables
- Uses SAP, Model N, Qlik, BEX, MicroStrategy, and other databases/tools to obtain, prepare, compile, and analyze information
- Analyzes key KPIs to drive improvements in Commercial Membership Validation process
- Provides support during the new molecule process by ensuring membership information is up to date
- Completes all training requirements, including all department-specific, compliance training, etc.
Requirements
- Bachelor's Degree required (Advanced degree is a plus)
- Minimum of 5 years of related experience (preferably with contracting, pricing, healthcare membership experience)
- Knowledge of pharmaceutical industry, hospital/pharmacy products, and/or medical device contractual terms and conditions is strongly preferred
- Demonstrated business acumen and experience with customer agreements (preferably experience with GPO, IDN, and hospital and/or clinic contracting) is a plus
- Strong interpersonal, written, and verbal communication skills accompanied with critical thinking and problem resolution skills
- Proficient with Microsoft Office applications (Excel, Word, PowerPoint, Access, and advanced skill set with Excel)
- Knowledge of ERP systems (SAP, Qlik, etc.) and other database concepts preferred
- Able to manage and prioritize multiple complex projects with demonstrated time management skills as well as the ability to work independently
- Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
- Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
Benefits
- medical, dental and vision coverage
- life insurance
- disability
- 401K with company contribution
- wellness program
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