Senior IT Business Analyst optimizing online sales in the insurance sector. Collaborating across business units to define IT solutions and improve customer experience.
About the role
- STAR Enterprise Business Analyst rotating through IT and various business areas at a growing natural gas utility company. Gaining leadership and organization skills in SAP-related tasks.
Responsibilities
- Learn and execute the duties and responsibilities of the different functional areas within the rotation
- Depending on the candidate’s interest, background and area of study, duties within the rotation could include but are not limited to: IT development within SAP and integrated systems
- Create and maintain applications to support SAP systems
- ABAP development; troubleshooting technical issues, creating technical documentation
- System development and support between SAP, CRM, Customer Portal, IVR, and Data Warehouse platforms
- Customer Experience activities; call-center, billing, credit & collections, new services
- Support in one or more SAP ISU functional areas such as: FICA, Billing, Device Management, EAM and C4C
- Collaborate and support functional leaders, decision makers, system owners, and end users to define business, financial, and operational requirements for Enterprise IT projects
- Partner with System integrators and SAP to design a robust ERP solution
Requirements
- Bachelor’s and/or advanced degree in Business Administration, Information Technology Systems, Computer Science, Finance, or related discipline (or equivalent work experience)
- Basic knowledge of networking, PCs, servers, and database systems
- Proficiency with process mapping tools (MS Visio, Lucidchart, Google Drawings)
- Utility industry experience and knowledge of business processes is a plus
- SAP experience is a plus
Benefits
- Competitive pay
- Medical/dental/vision benefits
- Flexibility and choice in benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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