Senior Systems Engineer for Flare, managing Genesys Cloud telephony platform and ensuring seamless customer communications in a hybrid work environment.
About the role
- Salesforce System Engineer designing technical solutions for CRM platforms in a med-tech company. Leading the architecture and integration of Salesforce Health Cloud and Sales Cloud solutions.
Responsibilities
- serve as the technical lead and solution architect for our CRM platforms
- own the system design, configuration standards, and technical implementation of Salesforce Health Cloud, Sales Cloud, and related solutions
- translate business requirements into scalable, secure, and future-ready solutions
- collaborate with cross-functional teams (Commercial, Clinical Ops, Customer Support, Data/Integration, and IT Security)
- ensure platform performance, guide platform enhancements, and lead the technical delivery of a HIPAA-compliant CRM
- manage system architecture and technical design of Salesforce Health Cloud and Sales Cloud solutions
- define data models, object relationships, sharing rules, and platform integration patterns
- implement and optimize Flows, Process Builder, Custom Objects, Page Layouts, Validation Rules, and Permissions
- design secure, scalable, and performant integration architectures between Salesforce and adjacent systems
- coordinate platform releases, enhancements, and testing cycles
Requirements
- Bachelor’s degree (4-year) in Computer Science, Engineering, Information Systems, or related technical discipline preferred, or equivalent combination of education and experience
- 5+ years of experience as a Salesforce System Engineer, Technical Consultant, or Solution Architect
- 3+ years working directly with Salesforce Health Cloud and/or Sales Cloud in regulated environments
- Deep understanding of Salesforce declarative tools (Flows, Permissions, Object Model, Profiles, Sharing Settings)
- Experience integrating Salesforce with external platforms using REST/SOAP APIs, middleware, or file-based data loads
- Knowledge of Apex, SOQL, Lightning Web Components (LWC), and deployment tools (Change Sets, VS Code, DevOps Center, or CI/CD pipelines)
- Familiarity with Salesforce Connect, External Objects, data sync strategies, and error handling
- Experience in designing and optimizing data models for both B2B and B2C use cases
- Strong working knowledge of HIPAA and data privacy standards
- Experience supporting technology in med-tech, healthcare, or other FDA-regulated domains preferred
- Strong systems thinking, documentation skills, and the ability to break down complex requirements
- Ability to collaborate effectively with business users, architects, and technical partners
- Comfortable in fast-paced environments where flexibility and initiative are key
- Proven track record managing cross-functional projects and facilitating workshops or requirement sessions
- Comfortable working in Agile environments and using tools like Jira or Aha! for backlog and roadmap management
- Active Salesforce certifications (e.g., Platform App Builder, Advanced Administrator, Data Architect, or Integration Architect) are strongly preferred
Benefits
- automatic enrollment in 401k plan with a 6% company match and 100% immediate vesting
- capped out-of-pocket insulin costs
- GLP-1 coverage across all plans
- multiple medical plans through Aetna, including a 100% company-paid high deductible plan paired with employer HSA contributions
- vision and dental plans
- employer-paid short-term disability
- voluntary options like accident and pet insurance
- flexible PTO
- generous paid holidays
Job title
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Degree requirement
Tech skills
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