Solution Architect - Salesforce Financial Services Cloud enabling innovation at Birlasoft, a leader in Cloud and Digital technologies.
About the role
- Provide technical sales support and training for LexisNexis InterAction CRM to legal professionals. Drive adoption, resolve technical issues, and collaborate with sales and client teams.
Responsibilities
- Provide technical expertise & support to sales representatives, resellers and customers during the sales process
- Perform technical sales support virtually, on customer sites, or on a multiple-site basis
- Resolve technical product/service issues
- Assist customers during the sales process to maximize benefits from LexisNexis products and services
- Support clients in a non-billable capacity to grow adoption and increase success with CRM and Business Development initiatives using InterAction
- Build strong team member & client relationships
- Collaborate across teams to improve product/service delivery and customer outcomes
Requirements
- Strong complex problem-solving skills
- Strong presentation skills
- Use best practices and knowledge of internal or external business issues to improve products or services
- Excellent verbal and written communication skills
- Comfortable delivering presentations and trainings in a virtual environment
- Proven sales and/or training experience
- Legal research experience or expertise using LexisNexis tools
- Ability to effectively partner and collaborate across teams
- Knowledge of CRM technologies & platforms
- Ability to build solid relationships internally and externally
- Willingness to perform technical sales support virtually, on customer sites, or across multiple sites
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Annual Paid Time Off plus up to two days paid leave for Employee Resource Groups and volunteering
- Shared parental leave and study assistance
- Eligible for an annual incentive bonus
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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