Provide technical sales support and training for LexisNexis InterAction CRM to legal professionals. Drive adoption, resolve technical issues, and collaborate with sales and client teams.
Responsibilities
Provide technical expertise & support to sales representatives, resellers and customers during the sales process
Perform technical sales support virtually, on customer sites, or on a multiple-site basis
Resolve technical product/service issues
Assist customers during the sales process to maximize benefits from LexisNexis products and services
Support clients in a non-billable capacity to grow adoption and increase success with CRM and Business Development initiatives using InterAction
Build strong team member & client relationships
Collaborate across teams to improve product/service delivery and customer outcomes
Requirements
Strong complex problem-solving skills
Strong presentation skills
Use best practices and knowledge of internal or external business issues to improve products or services
Excellent verbal and written communication skills
Comfortable delivering presentations and trainings in a virtual environment
Proven sales and/or training experience
Legal research experience or expertise using LexisNexis tools
Ability to effectively partner and collaborate across teams
Knowledge of CRM technologies & platforms
Ability to build solid relationships internally and externally
Willingness to perform technical sales support virtually, on customer sites, or across multiple sites
Benefits
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Annual Paid Time Off plus up to two days paid leave for Employee Resource Groups and volunteering
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