Lead Solution Architect delivering solutions architecture and bidding excellence for public sector bids. Collaborating with teams across projects and ensuring competitive proposals across UK.
About the role
- Customer Solutions Engineer facilitating customer onboarding and implementation of a B2B SaaS platform. Enhancing client experience and operational excellence in regulatory technology.
Responsibilities
- Ensure customers reach value fast and reliably by leading a structured onboarding and implementation journey — including platform setup, data readiness, quality checks, and operational support through certification milestones.
- Own onboarding and implementation activities for a defined set of customers.
- Lead onboarding calls, workshops, and weekly check-ins to ensure structured progress and customer success.
- Support customers in setting up their Atmen workspace (“site setup”), ensuring all required inputs and operational data are correctly structured and available.
- Guide customers through platform configuration and process adoption, ensuring a fast and smooth path-to-value.
- Support customers in uploading and structuring required operational and compliance-related data.
- Validate customer data and platform configurations through testing and quality checks.
- Investigate customer-reported issues and distinguish between configuration errors, data issues, and product bugs.
- Document and report bugs clearly and consistently to the product & engineering teams.
- Act as a sparring partner to customers and internal teams on the practical implementation of certification requirements.
- Contribute to the development and continuous improvement of onboarding playbooks, templates, and delivery best practices.
Requirements
- 3+ years of professional experience in a relevant role such as: B2B SaaS Implementation, Technical Consultant, Customer Delivery Manager, Technical Customer Success Manager, Solutions Engineer / Architect, Frontend Software Engineer.
- Hands-on experience implementing a B2B SaaS product, including onboarding customers and driving adoption.
- Strong client-facing skills and proven ability to manage stakeholders in a structured, professional way.
- Strong ability to work with data: understanding what is required, spotting gaps, validating quality, and supporting customers through data preparation.
- Structured problem-solving mindset: you enjoy investigating issues and driving resolution.
- Strong ownership and accountability: you can be trusted to manage customer communication and follow-ups.
- Excellent written and spoken English, with the ability to explain complex topics clearly.
Benefits
- Impact: as one of the first employees of the company, shape the Atmen culture and product and support our mission to decarbonise our industry by revolutionizing the way green certification takes place.
- Hybrid work and central Munich offices: work from the office and from home.
- Opportunity: be part of and shape a fast-growing business and a team of caring achievers.
- Cutting-edge tech: Work on exciting challenges in automation, AI, and compliance tech.
- “Well Pass” as an employee benefit - giving you unlimited access to most fitness centres.
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